Upgrade error due to McAfee Firewall plus

I need some reommendations about how to upgrade my Dell desktop running Windows Vista Businees when I keep getting an error that McAfee Firewall Plus is installed despite this program having been removed over 2 years ago??

Original Dell system shipped with XP and McAfee preinstalled in2006 however I upgraded to Vista immediately through Dells' upgrade program. Later after the my subcription to McAfee expired I removed the program (I thought) and replaced it first with Norman and now Norton Internet Security 2009.

After repeated system searches and use of the McAfee ' Technical assitant there are no 'visible' folders or files associated with McAfee however I cannot run a simple upgrade to windows 7 upgrade because of this issue.

Any suggestions as to how to solve would be welcomed.

Question Info

Last updated March 20, 2018 Views 794 Applies to:

Two usefull utilites if you want to dig deeper:

1) Try Autoruns from the MS Windows SysInternals site:
SysInternals Forums: http://forum.sysinternals.com/

AutoRuns will show/list all apps/etc. that load/run when you first boot ...(the 'Boot Execute' tab), when you logon (the 'Logon' tab) and other programs that load
(grouped by labeled tabs) for easy viewing.

It also provides the ability to selectively allows you to stop (use with care) any program that you don't want to load.
You can undo any changes you have made.

However a safer way would be to use a tool named 'Process Explorer',
it displays more information including the directory path location
and a 'Search Online' function so you can do some investigation
before killing a process.

2) Find out more about Process and Svchost.exe entries using Process Explorer:

Once you have Process Explorer installed and running:
In the taskbar select View and check:
'Show Process Tree' and the 'Show Lower Pane' options.

You will use Process Explorer to locate and disable any McAfee entries!

Now move your mouse cursor over any column in the
right hand pane and right click and check:
the following boxes: 'Command Line' and 'Version'.
(This will provide some of the detailed info you may need)

Expand the Process tree until 'Services.exe' has been expanded.
Next move the mouse cursor over the process that you are interested in.
(Example: Svchost.exe process or other process)

You now see a Pop Up showing the path/location on the hard drive for the process. 
Svchost entries may need to be expanded by clicking on the + sign to the left of Svchost entry.
(You should now see a pop up with a list of services associated with the Svchost.exe you selected)
Double click on the Svchost.exe process or any other process that you are interested in.
The 'Properties' Window should now be displayed with numerous tabs available.
If you highlight a process and right click you can 'Search Online' to find out more detail on that process.
You can also right click on a process and select 'Kill' to kill that process.


Never be afraid to ask. This forum has some of the best people in the world available to help.
Never be afraid to ask. This forum has some of the best people in the world available to help.

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