Cannot install windows 7 64bit DVD from boot (A required CD/DVD drive device driver is missing"

I have a unmodified Gateway computer model GM5632e utilizing the G33 express chipset from intel. I purchased windows 7 64bit from a store and tried installing it. everytime i get to the setup it gives the generic error: "Load Driver, A required CD/DVD drive.  Device driver is missing". i cant get anywhere else in the setup. I understand that there may be an issue with the SATA drivers. I am also sure im not the only one with this problem. any help is much much appreciated.

Question Info

Last updated March 20, 2018 Views 2,966 Applies to:

Fix: CD, DVD, Blu-ray disc is missing or not recognized by Windows: If you find that your CD or DVD drive is missi...

If that does not work, try installing from a USB device:

Teching It Easy: With Windows |ActiveWin |Notebooks | Microsoft MVP
Windows Insider MVP
MVP-Windows and Devices for IT

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.