Problem using Windows Anytime Upgrade

I want to upgrade Windows 7 Starter to Windows 7 Home Premium on my HP Netbook. I first tried using Windows Anytime Upgrade to purchase the upgrade online. However, when I entered my home address and other information, I got a screen saying that the address isn't valid. This is strange because I've lived her for years. I reentered everything to make sure I made no mistakes and still got the "invalid" message. I then went back to the KU Bookstore Tech Shop, where I bougth the HP Netbook, and purchased the boxed Windows 7 Home Premium Upgrade. When I tried to upgrade by installing from the disk, it said to use the Windows Anytime Upgrade, which I then did. However, when I entered the product key that came with the boxed upgrade, I got the message that it wasn't a valid product key.  What's the problem here? Thanks.

Question Info

Last updated March 20, 2018 Views 771 Applies to:


Let us try using the 9 digit ZIP Code if you are located in North America e.g. xxxxx-xxxx (in 5-4 format).
Try using abbreviations for St (Street), Ct (Court) and so on without a period.

To find the correct format of your address, go to the Microsoft store ( and go through the process like you are going to order an upgrade.  Enter your address/billing info, the website will suggest a preferred format for your address and say something like "Is it ok if we use this address?"
Reference link:-

Refer this link to know more about Windows Anytime Upgrade:-

Additional reference links.

Hope it helps
Thanks and regards
Dinesh-Microsoft Support
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