Windows update KB4343900 causes blue screen of death

Greetings All,

In a recent Windows 7 Professional update, KB4343900 caused the blue screen of death after I restarted my computer. I managed to start the PC in Safe Mode and uninstalled the update and it is working well since then.

Considering it is deemed as an important update, how can I reinstall the update without the blue screen of death reappearing? I'm close to certain it was related to the update, since I have not installed any other programs in many months and I run Malwarebytes, Adwcleaner and Hitman Pro to screen for viruses.

Thank you,

Anthony

Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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Here is the dump file via Dropbox: https://www.dropbox.com/s/qtshsffkfnxyyja/081518-70450-01.dmp?dl=0

Thank you,

Anthony

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i also have the same issue 2018-08 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4343900)

Installation date: ‎18/‎08/‎2018 20:34

Installation status: Failed

Error details: Code 80070643

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information: 
http://support.microsoft.com/help/4343900

Help and Support: 
http://support.microsoft.com/help/4343900

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Apologies for the delay in response. Crash was caused by  Zemana Anti Malware.

*** WARNING: Unable to verify timestamp for zam64.sys
*** ERROR: Module load completed but symbols could not be loaded for zam64.sys
 zam64+0x12492

Please update it and see if the issue persists 

Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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Hi,

I run Zemana Anti Malware in portable mode from a USB drive once a month. It is not loaded on my PC, so why would it be causing this issue?

Thank you,

Tony

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But it looks to be loading in the memory. Do you have some more crash dump files to confirm?
Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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I only have the following crash dump files which I uploaded to Dropbox last week when you asked for them: https://www.dropbox.com/s/qtshsffkfnxyyja/081518-70450-01.dmp?dl=0

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I have the same issue, run the update, explorer fails, can only restore to get working again. How can microsoft be releasing updates that crash Win7 x64 PCs ? shamesful !

 

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Hello,

I have the same issue here, I run Win7 x64 and eversince this update my laptop crashes constantly with different error codes, some of them related to NTFS.SYS or WIN32K.SYS or FILMGR.SYS, and many times Windows cannot even create the dump file, even the blue screen got frozen before creating it!!!

By the way, eversince MS started fixing the Intel processor vulnarabilities, it releases montly updates that cause BSODs constantly.

So What are you doing there, guys? I cannot work anymore!!!

I tried to roll back to an earlier system restore point, but then again it said roll back failed for "unknown reason".

Why not allow Windows users choose to want / not want Intel processor fixes if that is so hard to properly develop a working fix? And why not release all Intel vulnarability related fixes in separate update packages, so that one selectively can install/disable/remove it?

FYI, here is an export of just the latest BSOD messages (exported by NirSoft's BlueScreenView):

==================================================
Dump File         : 090418-11793-01.dmp
Crash Time        : 2018.09.04. 16:48:40
Bug Check String  : CACHE_MANAGER
Bug Check Code    : 0x00000034
Parameter 1       : 00000000`00050853
Parameter 2       : fffff880`031af608
Parameter 3       : fffff880`031aee70
Parameter 4       : fffff800`0357486c
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+939a0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.24168 (win7sp1_ldr.180608-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+939a0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\090418-11793-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 277 016
Dump File Time    : 2018.09.04. 17:14:44
==================================================

==================================================
Dump File         : 080318-13525-01.dmp
Crash Time        : 2018.08.03. 10:51:18
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff694`801533d0
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`0346f90e
Parameter 4       : 00000000`00000005
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+849e
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23809 (win7sp1_ldr.170516-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+a48a0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080318-13525-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281 440
Dump File Time    : 2018.08.03. 11:01:29
==================================================

==================================================
Dump File         : 080118-13618-01.dmp
Crash Time        : 2018.08.01. 11:59:57
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : ffffe500`03827a54
Parameter 2       : 00000000`00000008
Parameter 3       : ffffe500`03827a54
Parameter 4       : 00000000`00000007
Caused By Driver  : fltmgr.sys
Caused By Address : fltmgr.sys+2b52
File Description  : Microsoft fáljrendszerszűrő-kezelő
Product Name      : Microsoft® Windows® operációs rendszer
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+a48a0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080118-13618-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281 440
Dump File Time    : 2018.08.01. 12:01:25
==================================================

==================================================
Dump File         : 073118-13556-01.dmp
Crash Time        : 2018.07.31. 09:25:19
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`034904a6
Parameter 3       : fffff880`07077a60
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+a48a0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.24168 (win7sp1_ldr.180608-0600)
Processor         : x64
Crash Address     : ntoskrnl.exe+a48a0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\073118-13556-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281 440
Dump File Time    : 2018.07.31. 09:26:08
==================================================

==================================================
Dump File         : 072718-14882-01.dmp
Crash Time        : 2018.07.26. 23:31:40
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff960`00096d30
Parameter 3       : fffff880`078910b0
Parameter 4       : 00000000`00000000
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+76d30
File Description  : Többfelhasználós Win32 illesztőprogram
Product Name      : Microsoft® Windows® operációs rendszer
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+a48a0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\072718-14882-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 277 016
Dump File Time    : 2018.07.27. 09:49:46
==================================================

Provide a fix as soon as possible, please!

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still, have the same issue tried disabling antivirus it will not install 

i also have the same issue 2018-08 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4343900)

Installation date: ‎18/‎08/‎2018 20:34

Installation status: Failed

Error details: Code 80070643

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

i have uploaded dump files for a better analysis of the problem. Instructions can be found here:

any help would be great thanks

https://www.dropbox.com/s/u9h0lgi5r4fuauo/MEMORY.rar?dl=0

ps it been packed win winrar 

 

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Last updated October 9, 2019 Views 3,987 Applies to: