Discussion

Windows Update Doesn't Work even with the SOLUTION

FIRST. If Windows Update is not working or taking far too long (more than 15 to 30 minutes) try the Solution described in the thread at

http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-solution/f39a65fa-9d10-42e7-9bc0-7f5096b36d0c

If after trying this the problem persists, then follow these directions to first reset Windows Update.

This is a bit technical, but if you can follow it, I think it will work for you.  I work on a lot of computers and this works for me.

I emphasize that for this to work, you must follow exactly as this describes.

There are two main types of Windows 7 installations: 32 bit or 64 bit.  You need to know what is installed in your computer.  Click the Start globe, type system in the box. Choose System information in the list.  The techie shorthand for 32 bit is x86 and for 64 bit is x64

  1. Start Windows Update and change the Setting to Never check for updates.  Restart.  When you do leave the setting at NEVER, Windows Update will no longer be automatic.  From this point onwards, you are responsible for starting and installing updates.  We recommend you do that a few days following the 2nd Tuesday each month.
  2. The process starts by ensuring that there is nothing running that will prevent the update from working properly.  Click on the Start globe and type services into the text box.  Click on Services in the list that pops up.  In the window that then pops up (its alphabetic), find Windows Update.  Right-click on it (left-click if your mouse is set for left-handers) and choose Stop.

Now, you are going to reset Windows Update components:

Start, All Programs, Accessories, Right-click on Command prompt, Choose Run as administrator, OK.  Type the following in the black box:

  1. net stop wuauserv
  2. net stop cryptSvc
  3. net stop bits
  4. net stop msiserver
  5. ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  6. ren C:\Windows\System32\catroot2 catroot2.old
  7. net start wuauserv
  8. net start cryptSvc
  9. net start bits
  10. net start msiserver
  11. Exit

Tip: Instead of typing each line, you can select the text in each line in the list by high-lighting it, right-click, choose Copy from the pop-up menu.  In the black window, Right-click anywhere, choose Paste from the pop-up menu, Enter.

If steps 5 or 6 do not allow the operation, go back and click on the Start globe and type services into the text box.  Click on Services in the list that pops up.  In the window that then pops up (its alphabetic), find Windows Update.  Right-click on it (left-click if your mouse is set for left-handers) and choose Stop.  It may have re-started itself.

If steps 5 and 6 report that the file already exists, then substitute SoftwareDistribution.old2 for SoftwareDistribution.old, and catroot2 catroot2.old2 for catroot2 catroot2.old

This procedure will erase the list you would see in "View Update history" that you access in the Windows Update window.  It will NOT erase the "View Installed Updates" you access through the Control Panel.

You are now going to download and install either one or two updates manually.  In most cases only the first (KB3172605) of these is needed.  If that produces a result that says the update is not appropriate for you computer, you need to first install the 2nd of these (KB3020369), then install the first (KB3172605).  Choose the one that is for your machine — 32 bit (X86) or 64 bit (X64).

KB3138612 :

32 bit

 https://www.microsoft.com/en-us/download/details.aspx?id=51208

64 bit

https://www.microsoft.com/en-us/download/details.aspx?id=51212

KB3020369:

32 bit

https://download.microsoft.com/download/C/0/8/C0823F43-BFE9-4147-9B0A-35769CBBE6B0/Windows6.1-KB3020369-x86.msu

64 bit

https://download.microsoft.com/download/5/D/0/5D0821EB-A92D-4CA2-9020-EC41D56B074F/Windows6.1-KB3020369-x64.msu

After restarting your computer, wait about 10 minutes until Windows Update completes its tasks.  Do not use the computer for any other purpose during this wait period.

Start Windows Update.  It will take only a few minutes to come up with a list and download the updates you select.  The process is quite normal as it always was from this point onward.

If your computer has not been updated for a long time, it may take longer.



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Thank you, CT.  I'm recommending this thread and am on board.

Thank you CT. I had just got to the stage where a large hammer would become involved, and subsequent reshaping of a PC taken place. Looks like you may have saved its looks - for now.........

CT -- I know that I'm asking you to repeat yourself on this, and my apologies in advance.

I've misplaced the instructions on how to completely disable WU.  I'm set on "Never Check....", but if you wouldn't mind repeating the steps to disable, I'd appreciate it.  (It's also something that others might want to know.)


I just posted this at:

https://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-update-how-will-it-change-your-system/6d2ee7f8-908f-4ddb-8fd9-1eab55773141?tm=1476461665170

On the 8th page

Here it is:

If you decide you want to be in group C, you want to set the Windows Update setting to Never.  In addition, you may wish to disable the Windows Update service.  To do that,

  1. Click the Start globe
  2. Type service into the text box that pops up
  3. Click on Services
  4. Find the Windows Update item in the alphabetic list
  5. Double click it to open its control window
  6. Click Stop
  7. Click the drop down list and change the setting to Disabled


Thank you very much.  I'll tack it to my forehead this time!


A note from No Microsoft Account over on AskWoody.com:

Instead of typing each of the 12 lines into the command-prompt window [and typing Enter after each one, which CT omitted] do this for each of the twelve lines in turn:

Select the line with the mouse.
Right-click on the selected text.
Choose copy from the pop-up menu.
Go to the command-prompt window.
Right-click anywhere in the black area.
Choose paste from the pop-up menu.
Hit the Enter key.

Woody Leonhard

Thank you Woody.  The change has been implemented on Page 1.

Hi CT,

Thanks for this discussion. I have a Win7x64 system and I have Windows Update (WU) set to "check for updates but let me choose whether to download and install them". For the first time this month, my system shows updates but won't download or install them when I click install updates. I am going to try your recommendations in this discussion but I have the following questions:

1) After trying the Solution first and the problem is not resolved, you recommend resetting the WU components. What does this mean? Will I need to reinstall all the updates?

2) After resetting WU, the instructions above then say to download and install either one or two updates manually as done with the Solution. Is this saying to do this again?

Thanks for your help,

SH


Answer to 1...No

Answer to 2...  Yes


https://support.microsoft.com/en-us/kb/3200747

You'd almost swear that someone from MS has been reading these forums. 


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Discussion Info

Views: 40,244 Last updated: July 23, 2018 Applies to: