An automated troubleshooter is available that can diagnoses problems that can prevent installing and uninstalling programs on your Windows-based computer. This troubleshooter can help with programs
that do not uninstall correctly and with issues where programs may be blocking the installations of other programs. To run the troubleshooter, click
Run Now on the following website:
Note: The Windows Installer Cleanup utility (MSICUU2.exe) that was previously referred to in this article has been retired.
The Program Install and Uninstall troubleshooter is a replacement for that utility.
If you need to uninstall Office version 2003, 2007, or 2010, a new FixIT solution is available in the following Microsoft Knowledge Base article: