Updates KB3185278 and KB3185330 fail to install

Updates KB3185278 and KB3185330 fail to install on my Windows 7 for x64-based System.  The installation reaches 90 percent completion and reverts thereafter every time with error code 8004005. 
 

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Last updated September 7, 2019 Views 11,436 Applies to:

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Thank you for your prompt response.

I read carefully the instructions in the method you referenced.

Updates KB2952664, KB3020369, and KB3172605 were already installed on my AMD64 Windows 7 SP1 system.

So I turned off Windows Update, restarted my computer and accessed the Windows Update Catalog website using IE 11.

I downloaded KB3185330 from the catalog to my desktop and installed it from there, per the recommended procedure.

There was no change in the behavior of my PC:

  • It installs the update;
  • it indicates a restart is required to complete the installation;
  • it configures the update to 30% completion;
  • the PC shuts down and restarts;
  • the "configuring Windaws Updates, do not turn off your computer screen completes the configuration to 96% and then hits a critical stop, reverts out of the update and restarts.
  • The installation failed.

I checked the event log and the error is still the same " error code 8004005".

Any other suggestions?

Please note that I run Norton 360 and IBM Trusteer.  Disabling them doesn't make a difference.

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Are you sure you're trying to install the 64 bit versions of those updates and not the 32 bit versions by mistake?

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Yes, absolutely.  This is the package I downloaded from the Windows Update Catalog: 

October, 2016 Security Monthly Quality Rollup for Windows Embedded Standard 7 for x64-based Systems (KB3185330

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Yes, absolutely.  This is the package I downloaded from the Windows Update Catalog: 

October, 2016 Security Monthly Quality Rollup for Windows Embedded Standard 7 for x64-based Systems (KB3185330

.

That does not look like the correct one. It should be this .......

https://www.microsoft.com/en-us/download/details.aspx?id=53950

(source; .......

<Reimage pushing site removed>

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Thanks for pointing out the difference.  I had not understood the significance of "Embedded".  I retrieved the proper version and attempted to install it but again, the system reverted out of the changes prior to competing the configuration.  The problem appears to be elsewhere. 

I checked the setup event log and and found the following:

"Package KB3185330 failed to be changed to the Installed state. Status: 0x80004005.

and from the Details tab:

Log Name:      Setup
Source:        Microsoft-Windows-Servicing
Date:          10/13/2016 7:45:11 AM
Event ID:      3
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      Giguere-AIO
Description:
Package KB3185330 failed to be changed to the Installed state. Status: 0x80004005.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Servicing" Guid="{BD12F3B8-FC40-4A61-A307-B7A013A069C1}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>0</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-13T11:45:11.742088700Z" />
    <EventRecordID>4590</EventRecordID>
    <Correlation />
    <Execution ProcessID="1304" ThreadID="1404" />
    <Channel>Setup</Channel>
    <Computer>Giguere-AIO</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <UserData>
    <CbsPackageChangeState xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
      <PackageIdentifier>KB3185330</PackageIdentifier>
      <IntendedPackageState>Installed</IntendedPackageState>
      <ErrorCode>0x80004005</ErrorCode>
      <Client>WindowsUpdateAgent</Client>
    </CbsPackageChangeState>
  </UserData>
</Event>

Hope this helps

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"Status: 0x80004005."

.

Pls refer to .......

http://www.ghacks.net/2016/10/12/windows-error-codes-decrypted/ 

... and the included link to M$ website in the article.

Seems, the error code is related to "Access denied". It's likely that one of yr system settings has denied access to Windows Update to complete the install, eg firewall setting, router setting, antivirus setting, etc.

.......Or maybe, one of yr installed software is not compatible or uninstallable bc cumulative updates from M$ often uninstall incompatible 3rd-party software.

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I had the same fail, both through Windows Update and via the download. I thought it had something to do with the AMD x64 processor but it turns out it was because I was multibooting (win7, xp, ubuntu mate). Once I bypassed grub everything ran fine.

Hope this helps.

Regards

Z

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Tried disabling some of the 3rd party startup pgms that I thought the most likely offenders, to no avail, keep getting the same response.  The reported error code 80004oo5 is time stamped at 08:31:08:588

Rather than proceeding blindly, I wondered if anyone might help me interpret the the WindowsUpdate.log entries that immediately preceded this event:

2016-10-14 08:30:58:847 1040 f9c Handler WARNING: Got extended error: "Generic Command ErrorCode 80004005 Executable bfsvc.exe ExitCode 112 Phase 38 Mode Install (upgrade) Component Microsoft-Windows-BootEnvironment-Core-MemoryDiagnostic, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=x86, versionScope=NonSxS"
2016-10-14 08:31:00:445 1040 f9c Report ***********  Report: Initializing static reporting data  ***********
2016-10-14 08:31:00:445 1040 f9c Report  * OS Version = 6.1.7601.1.0.66304
2016-10-14 08:31:00:445 1040 f9c Report  * OS Product Type = 0x00000003
2016-10-14 08:31:00:460 1040 f9c Report  * Computer Brand = LENOVO
2016-10-14 08:31:00:460 1040 f9c Report  * Computer Model = 7745
2016-10-14 08:31:00:492 1040 f9c Report  * Bios Revision = DUKT31AUS
2016-10-14 08:31:00:492 1040 f9c Report  * Bios Name = LENOVO BIOS Rev: 1.0
2016-10-14 08:31:00:492 1040 f9c Report  * Bios Release Date = 2011-05-23T00:00:00
2016-10-14 08:31:00:492 1040 f9c Report  * Locale ID = 1033
2016-10-14 08:31:00:679 1040 f9c AU ###########  AU: Initializing Automatic Updates  ###########
2016-10-14 08:31:00:726 1040 f9c AU  # Approval type: Pre-download notify (User preference)
2016-10-14 08:31:00:726 1040 f9c AU  # Will display featured software notifications (User preference)
2016-10-14 08:31:03:222 1040 f9c AU Successfully wrote event for AU health state:0
2016-10-14 08:31:03:222 1040 f9c AU Initializing featured updates
2016-10-14 08:31:03:237 1040 f9c AU Found 0 cached featured updates
2016-10-14 08:31:03:237 1040 f9c AU Successfully wrote event for AU health state:0
2016-10-14 08:31:03:237 1040 f9c AU Successfully wrote event for AU health state:0
2016-10-14 08:31:03:237 1040 f9c AU AU finished delayed initialization
2016-10-14 08:31:03:237 1040 f9c AU #############
2016-10-14 08:31:03:237 1040 f9c AU ## START ##  AU: Search for updates
2016-10-14 08:31:03:237 1040 f9c AU #########
2016-10-14 08:31:03:300 1040 f9c AU <<## SUBMITTED ## AU: Search for updates [CallId = {7E175B7E-E057-4059-8883-224D6E1A9099}]
2016-10-14 08:31:08:588 1040 17a4 Report REPORT EVENT: {22FA038F-9861-467E-8AF1-F3275607B613} 2016-10-14 08:31:00:679-0400 1 182 101 {4776283E-49E0-4EF6-BC7B-D8458E38191F} 501 80004005 wusa Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80004005: Security Update for Windows (KB3185330).

Thanks,

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.

Hv a look at these links, maybe they could be of help .......

http://answers.microsoft.com/en-us/windows/forum/windows_7-update/error-code-80004005-while-installing-kb3033929/cbe72fb4-7d73-4907-8469-38fcd823c848?page=1

http://windowsitpro.com/patch-tuesday/patch-tuesday-kb3033929-causing-problems

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