Microsoft Screwed up my Computer with their new Windows 10 software update

First - it'll likely do you no good to install the previous version as it will eventually upgrade to the latest version.

Second - hopefully *if nothing else* - you will have a full third party system image (full backup) at the ready for anything else that might ever happen?

Last - thinking you mean the "Creators Update" (1703) - here's a direct Microsoft link to the 64-bit English ISO for such good for the next 24 hours...
https://software-download.microsoft.com/pr/Win10_1703_English_x64.iso?t=21ef1276-0a80-47c7-9d76-054260785db4&e=1522540440&h=f56bde0d8d2d57367fa54e25ce5fe8a2

You should be able to clean install that and activate it - or maybe upgrade (although I don't know if that is worth it) using the ISO/USB stick you might make from the ISO.  (Keep the ISO somewhere offline.)

Is this version the latest one? I think this is the one that they told me was NOT compatible with my computer. They said something about version 16XX something or other. That is the one that DID work and then they tried to upgrade my computer to the newest one which I believe is this 1709 and that is the one that crashed my system. I surely don't want to do that again. :-)

Can you clarify please?

Thanks

You need to be clear on what you need.  :-)

1607 - Anniversary Update (released 8/2/2016)

1703 - Creators Update (released 4/11/2017)

1709 - Fall Creators Update (released 10/17/2017)

What is the make & model of the computer in question (like Dell ______ or HP ____, etc.)?  In particular, what is the processor & chipset?

Could help figure out the real issue.

@LemP:

Why don't you ask for Dell Service Tag and/or HP Serial Numbers and you can get right to all the HW details that folks might not know about processor and chipset?

Save some message cycles...  or the "I don't know", "How can I tell" replies.

... who?

Also, given all they have done already, it is unlikely they will not be able to provide this info.

My windows 7 was upgraded free by Microsoft.  The wndow afterwards collapsed.  Again windows 10 was installed and uograded and uodated.  now they are asking for a different prouct key.  wherefrom can I get it.  I have no other key with other than what Microsoft has given to me.  Kindly help.Ramakrishnan(*** Email address is removed for privacy ***)

You either have a digital license (thus need no product key) for the machine in question or you do not.

No one here, in this peer-to-peer volunteer-based public international forum, will give you a legitimate product key.  Nor, if you have the same hardware (motherboard especially) should you ever need one.

The product key is on the bottom of the laptop. It is a hologram legitimate product key. I guess I just have to wait until Microsoft's update system realizes that my Windows is not updated and it will start pushing out the updates.

I haven't been able to get Internet explorer to update either yet. I guess I might not have SP1 installed yet but that too may just be another one of Windows updates that come as they come. 

I remember way back when that there would be a whole crap load of updates all at once  hehe

I'm really surprised that Windows doesn't recognize Arizona time zone as being valid. I set Arizona - which is by the way where I live, and My internet would not work at all! I finally changed it to Pacific time and it works fine except for the Microsoft website. It won't load Microsoft at all but it does load everyone else.

It's running IE8, which I guess Windows 7 came with.

This is getting very interesting

My own work took me about 2 hours. Microsoft tech 1 and tech 2 took over 14 and they still didn't get it up and running!