KB4022715 update-now getting blank pages after trying to print from IE 11

Is anyone else having issues after this update? 
 

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Last updated April 29, 2019 Views 970 Applies to:

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Hi Mary,

This update helps resolving a lot of issues, like causing devices to crash when hot plugging USB 3.0 Network Adapters, and many more. We need more information about your concern, please answer the questions below:

  • Did you encounter an error message?
  • What have you done to resolve the issue?          

We'll wait for your response.

 

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Our organization is having the same issue with the June cumulative update it seems to be related to printing in iframes and popup windows in IE11.  I can confirm it's effecting Windows 7, Windows 8.1, Windows 10 Ent 1607, 1703, and LTSB for us.  Uninstalling the patch fixes the issue.  There is no error message that we've seen, just blank pages print, some include header and page number but the rest is blank.

Hopefully Microsoft has a fix on the way and give us some kind of ETA. I don't mind uninstalling 1 patch when there is an issue but since this is a cumulative patch I'd rather not have to remove it and block it from all of our workstations.

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SurfanorPC- We also have the same issue and have also discovered that uninstalling the update resolves the issue. However, the problem we are incurring is that at the end of the day when we shut the computers off the update reinstalls! Is there a way to keep this update from installing? Our company cannot afford to lose the 20 minutes each computer to uninstall every morning :(

Thanks
PTS Worldwide

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We had the same issue.  Or machines seem to be ignoring our WSUS server and it's policies and going straight to MS (an issue for another time).  At least part of that issue is with the 1607 update Microsoft turned peer to peer updates by default and we shut that off in group policy.  In the end we had to uninstall the update and disable the Windows Update Service to keep it from coming back in.  It's a terrible solution and I wouldn't recommend it unless absolutely necessary.

Just be sure to note what workstations you do this to so when a fix is available you don't have any workstations slip by and not get future updates.

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Our organization is having the same issue with the June cumulative update it seems to be related to printing in iframes and popup windows in IE11. There is no error message, just blank pages that show header and page number only.

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Hi Robert,

I would have to agree with you that it fixed a lot of issues, but our problem is that something else stopped working! Our organization is heavily depending on IE for daily operations (due to ActiveX), so it is needless to say how important a fix is for us at this point.

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Hello,

Corrupted or missing system files is a possible cause for this issue. SFC or the System File Checker can help resolve this issue. Follow this article for instructions on how to run SFC in Windows 10, Windows 8.1, and Windows 7. If the utility scan doesn't resolve the issue, please do let us know.

We'll be waiting for your updates.

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Ian,

As expected, SFC didn't do/find anything since our issue is not caused by a corrupt system file!

C:\WINDOWS\system32>sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\WINDOWS\system32>

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Hi Gabriel,

One of our community member from this thread was able to find a solution to this issue, pertaining to Internet Explorer printing blank pages. Try to follow the steps provided by TheJester77 and see if it would also work out for you.

Keep us posted for updates regarding this issue.

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Lots of folks are having this problem and Microsoft seems to think they have fixed it with this update:

https://support.microsoft.com/en-us/help/4032782/a-blank-page-or-404-error-prints-when-you-try-to-print-a-frame-in-inte

Download it here:

https://www.catalog.update.microsoft.com/search.aspx?q=KB4032782

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.

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