How To Fix Blue Screen BCCode c2 (minidump file included)

I usually get this during the night, so nothing is really happening, but sometimes while I'm watch video files.  It happens maybe once every two/three days.

Here is what windows 7 x64 popup shows me after BSOD restart:

//////////////////////////////////////////////////////////////////

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033

Additional information about the problem:
  BCCode:    c2
  BCP1:    0000000000000007
  BCP2:    0000000000001097
  BCP3:    0000000005110305
  BCP4:    FFFFF8A000F9AF00
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\021210-15724-01.dmp
  C:\Users\Sven\AppData\Local\Temp\WER-26582-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

/////////////////////////////////////////////////////////////////

And here is a copy of my dump file: http://svenjoypro.co.cc/dump.zip

Any help is greatly appreciated.


 

Question Info


Last updated May 11, 2019 Views 51,142 Applies to:
Any suggestions?

19 people were helped by this reply

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Hi svenjoypro,    
 
You may try updating video card driver and check if this helps.

1.    Click on start button.
2.    In the search box type devmgmt.msc and then press enter.
3.    Select the video card device and right click on it
4.    Now select properties.
5.    In the properties window, under Driver tab, click on Uninstall button.
6.    After the uninstalling the drivers restart the computer.

This should automatically install proper drivers for it.

You may also download and install the latest driver for it from manufacturer’s website.

If the issue still persists then you may try changing hardware
acceleration to different level and check:

1.     Click on Start > Control Panel.
2.     In the classic view, double click on the Display icon.
3.     Select the Settings tab and click on the advanced button. The Advanced Settings dialog box appears.
4.      Click on the Troubleshoot tab.

You can change the hardware acceleration dragging the slider to the middle of the scale.

I would suggest you to disable Automatic Restart on System Failure and check for error messages. Post back with the exact error message so that we can help you better.
 
Steps to Disable Automatic Restart on System Failure:
 
1.    Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2.    Use the arrow keys to choose Disable Automatic Restart on System Failure in Windows Advanced Options menu appears, and then press ENTER.

Hope this information is helpful.

Umesh P - Microsoft Support

2 people were helped by this reply

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I've got the same problem last night and my report is as follows!

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    3081

Additional information about the problem:
  BCCode:    c2
  BCP1:    0000000000000007
  BCP2:    0000000000001097
  BCP3:    0000000004210010
  BCP4:    FFFFFA800D90AE00
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\061611-30342-01.dmp

100 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

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Hi svenjoypro,    

You may try updating video card driver and check if this helps.

1.    Click on start button.
2.    In the search box type devmgmt.msc and then press enter.
3.    Select the video card device and right click on it
4.    Now select properties.
5.    In the properties window, under Driver tab, click on Uninstall button.
6.    After the uninstalling the drivers restart the computer.

This should automatically install proper drivers for it.

You may also download and install the latest driver for it from manufacturer’s website.

If the issue still persists then you may try changing hardware
acceleration to different level and check:

1.     Click on Start > Control Panel.
2.     In the classic view, double click on the Display icon.
3.     Select the Settings tab and click on the advanced button. The Advanced Settings dialog box appears.
4.      Click on the Troubleshoot tab.

You can change the hardware acceleration dragging the slider to the middle of the scale.

I would suggest you to disable Automatic Restart on System Failure and check for error messages. Post back with the exact error message so that we can help you better.
 
Steps to Disable Automatic Restart on System Failure:
 
1.    Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2.    Use the arrow keys to choose Disable Automatic Restart on System Failure in Windows Advanced Options menu appears, and then press ENTER.

Hope this information is helpful.

Umesh P - Microsoft Support

Here is my  Detail of issue


 

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               d1

  BCP1:                                                    0000000000000000

  BCP2:                                                    0000000000000002

  BCP3:                                                    0000000000000008

  BCP4:                                                    0000000000000000

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\WINDOWS\Minidump\123112-16380-01.dmp

  C:\Users\SPeters\AppData\Local\Temp\WER-130916-0.sysdata.xml

Your fix described above did not work-  I  am on WIN 7  

devmgmt.msc   does not show a "driver  TAB"

Please advise  

Thanks

Steve

 

 

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awaiting your replay...

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Your link in the 1st post doesnt work Sven

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I've got the same problem last night and my report is as follows!

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    3081

Additional information about the problem:
  BCCode:    c2
  BCP1:    0000000000000007
  BCP2:    0000000000001097
  BCP3:    0000000004210010
  BCP4:    FFFFFA800D90AE00
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\061611-30342-01.dmp

You need to upload the dmp file to skydrive

Did this solve your problem?

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