HELP!!!!! deleted programs due to critical update windows 7

About 5 hours ago, windows 7 performed a critical update. In doing so, it deleted all my programs, passwords, bookmarks, Google accounts, automatic startup programs, All office programs like outlook/MS Project/word/excell/etc.

This included common programs like I-tunes and MS Office

It left winzip, MS essentials & skype in place. It also left my internet connection in place.

I went to the control center / uninstall programs and I can see all programs but all are marked 'as-if' they are no longer there (being uninstalled)

Does anyone know what to do??

Please help!!

 

Question Info


Last updated April 9, 2018 Views 166 Applies to:
Which critical update did you install? Help us help you: Start by reading this "sticky" post...


    • What information to post in the Windows Update forum
       http://answers.microsoft.com/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395


Also see...


    • Suggestions for asking a question in help forums
       http://support.microsoft.com/kb/555375

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Hi, thanks for your interest.

I read the post and I have listed as much info as I could find.

These are the installs I can see;

  • MS Silverlight 5.1.50428.0 install date; 13/09/2016
  • Security update for MS Windows KB3020388 and KB3075226 Install date; 13/09/2016
  • Update for MS Windows KB2923545 and KB3102429 and KB2857650 and KB2830477 Install date; 13/09/2016

Others I found in the control panel/systems & security/windows update/view update history (of which 2x seem to have "failed";

Definition Update for Windows Defender - KB915597 (Definition 1.227.2225.0)

Installation date: ‎13/‎09/‎2016 5:19 p.m.

Installation status: Failed

Error details: Code 8000FFFF

Update type: Important

Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed.

More information: 
http://www.microsoft.com/athome/security/spyware/software/about/overview.mspx

Help and Support: 
http://go.microsoft.com/fwlink/?LinkId=52661

Acer - Display - V203H (Digital)

Installation date: ‎13/‎09/‎2016 9:16 p.m.

Installation status: Successful

Update type: Optional

Acer Display software update released in July, 2009

More information: 
http://sysdev.microsoft.com/support/default.aspx

Help and Support: 
http://support.microsoft.com/select/?target=hub

Microsoft Security Essentials - (KB2902907)

Installation date: ‎13/‎09/‎2016 9:19 p.m.

Installation status: Successful

Update type: Optional

You may not be running an anti-malware solution and this may leave your PC vulnerable to viruses, spyware and other malicious software. Microsoft Security Essentials is a free anti-malware software offered to Windows users who have purchased a Genuine copy of Windows. Microsoft Security Essentials is licensed for use on home PCs and by small businesses with 10 or fewer PCs. You can download alternative languages directly from www.microsoft.com/security_essentials with the “more information” link below.

More information: 
http://go.microsoft.com/fwlink/?LinkId=155239

Help and Support: 
http://go.microsoft.com/fwlink/?LinkID=151935

Update for Windows 7 (KB3102429)

Installation date: ‎13/‎09/‎2016 9:19 p.m.

Installation status: Successful

Update type: Optional

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information: 
http://support.microsoft.com/kb/3102429

Help and Support: 
http://support.microsoft.com

Definition Update for Windows Defender - KB915597 (Definition 1.227.2225.0)

Installation date: ‎13/‎09/‎2016 9:19 p.m.

Installation status: Successful

Update type: Important

Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed.

More information: 
http://www.microsoft.com/athome/security/spyware/software/about/overview.mspx

Help and Support: 
http://go.microsoft.com/fwlink/?LinkId=52661

Update for Windows 7 (KB2830477)

Installation date: ‎13/‎09/‎2016 9:20 p.m.

Installation status: Successful

Update type: Optional

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information: 
http://support.microsoft.com/kb/2830477

Help and Support: 
http://support.microsoft.com

Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.227.2238.0)

Installation date: ‎13/‎09/‎2016 9:30 p.m.

Installation status: Failed

Error details: Code 80070003

Update type: Optional

Install this update to revise the definition files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.

More information: 
http://go.microsoft.com/fwlink/?LinkID=154739

Help and Support: 
http://go.microsoft.com/fwlink/?LinkID=154739

Update for Windows 7 (KB2923545)

Installation date: ‎13/‎09/‎2016 10:25 p.m.

Installation status: Successful

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information: 
http://support.microsoft.com/kb/2923545

Help and Support: 
http://support.microsoft.com

Security Update for Windows 7 (KB3075226)

Installation date: ‎13/‎09/‎2016 10:25 p.m.

Installation status: Successful

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information: 
http://support.microsoft.com/kb/3075226

Help and Support: 
http://support.microsoft.com

Security Update for Windows 7 (KB3020388)

Installation date: ‎13/‎09/‎2016 10:25 p.m.

Installation status: Successful

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information: 
http://support.microsoft.com/kb/3020388

Help and Support: 
http://support.microsoft.com

What I noticed and done;

  • The updates were done at 17:19pm local time
  • I came home at approx 8.30pm, where I made the discovery.
  • Screensaver gone, start bar buttons gone, screen login picture gone, all desktop icons gone (except for google web browser icon)
  • Startup icons gone (normally about 9x programs start on startup. This time only skype was available
  • When checking in the control panel (uninmstall a program), I could see all program icons and descriptions but most of them had become a 'text' icon. When hovering over the icons or clicking on a program, the reply was that this program was uninstalled and if I wanted to remove thisa program from the list (which I didn't do.
  • All my passwords have been wiped
  • MS Office is totally gone (incl outlook and all emails and 
  • There were some folders left but many files have disappeared.
  • All my firewalls and virus protection programs appear to be wiped.

In essence; I have an empty computer!

Right now, the only option I seem to have (and recover my businesses) seems to be re-installing programs.

I purchased programs in the past, which have to be registered upon purchase have all gone, which possibly means I have to repurchase. In example; Dropbox, MS Office Professional, Drawing programs, Video programs.

I hope this is enough info for you to help analyse?

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I found this interesting, don't know if it matters which version you are using or not, but once they removed the update some things their favorites were restored.

It appears to me that the latest Patch Tuesday round was snakebitten, which is why I gave up installing the same 4-5 updates to updates and then some finally. We've been through this all year it seems, certainly all spring and summer.

http://answers.microsoft.com/en-us/windows/forum/windows_7-update/after-installing-sept-updates-problem-accessing-my/12fd6815-9ff3-46c1-ad67-72e7d9a4c200

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Open a Command Prompt window and tell us what the prompt says.

In this example I would report that the prompt says:  c:\Users\Jose

When you open a Command Prompt window what does your prompt say?

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.

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I have three (3) main concerns which override everything else:

  • How many of those updates are listed in Installed Updates, not just Update History?

  • Many of those updates were released as long as 2½ years ago. Why weren't they offered before 13 Sept-16?

  • Microsoft Security Essentials is only offered as an Optional update when Windows Update's engine cannot detect the presence of a properly installed anti-virus application.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

That being said and assuming Win7 64-bit with Internet Explorer 11 (IE11) installed...

We'll need to "dig a little deeper" here. Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

1a. When (approx. date) did you purchase the computer?

1b. Who manufactured the computer (e.g., Dell; HP; Sony; Lenovo)?

1c. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade a (e.g., Vista; WinXP) computer to Win7?

1d. Has Windows 10 ever been installed?

1e. Have you ever done a Repair Install and/or a clean install of Windows 7?

2. What is the full name of your installed anti-virus application or security suite (if any) and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

4. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

5a. Is KB3185319, KB3185911, KB3184471, KB3175024, KB3184122, KB3177186, and/or KB3092627  listed in Installed Updates (not Update History)? [1]

5b. How about KB3179573, KB3172605 and/or KB3161608?

6. Assuming Java is installed => Is Java Version 8 Update 101 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

7. Is Adobe Flash Player v23.0.0.162 installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/  

8a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

8b. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.99 (KB1231231) ?

8c. Is Firefox version 48.0.2 (or higher) and/or Google Chrome version 53.0.2785.113 (or higher) or any other alternate browser installed?

9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick CleanAVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Related references may include:

==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it's not already installed!

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Remove the Cumulative Update for September 2016, which I have to look up again and paste in a minute.

Better yet scrub all updates from September 13, 2016 and set your Windows Update settings to download and alert me but let me decide.

NEVER use Automatic Updating! The guy who wrote GWX Control Panel taught us valuable lessons while we fought to remain on 7 and 8.1. Now that you aren't in direct danger of getting a drive-by upgrade you still have to study EVERY SINGLE UPDATE anyway.

They've also been patching the same 4-5 patches all Spring and Summer, every month, like they can't get anything right.

But you 64-bit users really have a problem. one that I can duplicate yet because my lone 64-bit machine had a hard drive failure (SMART 303 error, it held on long enough for me to back up my data and expired, the brave thing). But for misplace the SATA cable for it I'd have reinstalled by now.

Wait a day or two for others to find your problems for you (the original guinea pig support, this is part two) and keep your eyes on your search engine with a query like September 2016 Patch Tuesday problems and go read forums and articles outside here as well. Only then will your support be complete.

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And at least PA Bear is on this instead of the script readers hired from the cable company. Next time let Americans do this, we mess it up CORRECTLY! ;p

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<snicker>
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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I was thinking the user profile was corrupted and Windows has logged in using a temporary profile:

When a user profile is corrupted it would appear that most/all the items that usually appear on the desktop are missing, all/most things are missing from the All Programs menu, all personal documents would be "missing", etc. when in fact everything is still there under the afflicted profile instead.  Everything is gone!  When in fact nothing is really gone.

Add/Remove Programs and Windows Updates still appear the same since those are system wide things,

If that is/were the case instead of opening a Command Prompt in the folder belonging to the expected user a temp user profile wold be created at login and then the Command prompt window on most systems would read:

c:\Users\Temp

That is the quick test.

If Windows Update were the problem people all over the world would be having this problem and it doesn't appear that people all over the world are complaining about it - just one person.

It is hardly ever a good sign when you see this question:

  • When (approx. date) did you purchase the computer?

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.

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I don't know about that...the last time I actually PURCHASED a computer was in the late 1990s and the only other one of any REAL note was a used 386 in 1992.

The last time it was a custom build from the computer repair shop...500 MHZ/500 MB!

(gee, it's been so long I'd forgotten MEGABYTES)

I managed to make it stream (barely) in 1999, after a FEW upgrades.

Not bad for 56k.

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