Question

Q: Error Code: 0xC8000247 (Can't install updates) This thread is locked from future replies

Hello all,

My system is Win 7 64bit. The last updates i received before everything stopped working was KB978601 AND kb979309.

Whilst trying to install NET Framework 4.0 it failed with error 0xc8000247. (The failing log entry reads "Exe (C:\c37f8aa0f44d24a8ae1da251\Windows6.1-KB958488-v6001-x64.msu) failed with 0xc8000247 - (null).") I have tried the standalone version which does not install and gives same error.

Windows Update does not work, it reports the service is not running. I have checked the Services utility and both update and installer are running.

I have disabled my antivirus and spyware (AVG) and Defender. I did have Norton Antivirus when i got the pc a few months ago but this is completely removed.

I ran the system resource checker and the report stated - 'Windows Resource Protection found corrupt files but cannot fix'. The files are in the CBS log but access is denied to this, so ive no idea which files it is referring to (but worrying all the same.)

I have trawled around the forums for weeks now and nothing seems to resolve things and the problem keeps getting bigger! I understand there is a Service Pack for Win 7 but i have no way of installing it???

Please, please help!


Answer

A:

I too kept getting the same error code 0xc8000247, although on Windows Vista 32 bit.
Any microsoft download, did not work. Defender updates, Windows updates, Internet Explorer, Windows
Media Player and more.
These problems all seem to coincide with the time I upgraded my hard drive from a 160gb to a 500gb.
I used Acronis True Image to clone my original HDD and I appeared to have no issues. However after a while I notice I hadn't got any updates for defender. When investigating, I noticed the automatic updates I'd set up weren't working either.
After weeks and weeks of trawling forum after forum, trying different downloads, registry fixes, and loads of other stuff I eventually came across this
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&lc=en&cc=uk&destPage=document&dlc=en&product=
It updates the Intel Rapid Storage Technology Driver (IRRT).
It does specify in the link that it is Western Digital drives, so not sure if this is the link for you, but I am sure that the
Intel Driver is the cause of your problem.

Hope it helps.

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Answer

A:

After formatting the HDD & doing the clean install and before doing ANYTHING else online or using/inserting a flash drive or connecting to any other computer or a local network or reinstalling other programs or restoring your backed-up data to the computer, did you:

1. Uninstall the reinstalled Norton AntiVirus free-trialware, and then...

2. Run the Norton Removal Tool & reboot, BEFORE you...

<edit>

3. Installed Microsoft Security Essentials or another anti-virus application of your choosing, and only then...

</edit>

4. Ran the manual check for Windows Updates?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Views: 136460 Last updated: January 20, 2018 Applies to: