Question

Q: Code 9C48 Windows Update encountered an error This thread is locked from future replies

Every Time i shutdown my PC i saw one update to install but it fails some how with the error code in subject line can you guys Help

Update : IE11 for Win 7

Size : 30.6 MB

my PC already have IE11



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Assuming Win7 64-bit...

We'll need to "dig a little deeper" here. Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

1a. When (approx. date) did you purchase the computer?

1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade the computer to Win7?

1c. Have you ever done a Repair Install or a clean install of Windows 7 for any reason?

2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

4. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

5a. Is KB3087038, KB3087039, KB3074543, KB3069114, KB3084135, KB3086255 and/or KB3087918 listed in Installed Updates (not Update History)?[1]

5b. How about KB3083324KB3035583, KB2952664 and/or KB2990214?

6. Assuming Java is installed => Is Java Version 8 Update 51 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

7. Is Adobe Flash Player v19.0.0.185 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/ 

8a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

8b. Was IE11 installed via Windows Update or did you install it manually?

8c. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.99 (KB1231231) ?

9. Is Firefox, Chrome or any other alternate browser installed?

10. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleaner component)?

==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it's not already installed!

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.


1a. When (approx. date) did you purchase the computer?

Few Months Back (Approx 2 months Back )

1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade the computer to Win7?

Clean installation by myself

1c. Have you ever done a Repair Install or a clean install of Windows 7 for any reason?

Nope

2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

No Firewall ( software or Hardware ) and i am using MS Security Essentials

3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

Nope

4. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

Nope

5a. Is KB3087038, KB3087039, KB3074543, KB3069114, KB3084135, KB3086255 and/or KB3087918 listed in Installed Updates (not Update History)?[1]

KB3087038,  NO

KB3087039,  Yes

KB3074543,  Yes

KB3069114,  Yes

KB3084135,  Yes

KB3086255   Yes

KB3087918   Yes

5b. How about KB3083324KB3035583, KB2952664 and/or KB2990214?

KB3083324,   Yes

KB3035583,   Yes

KB2952664    Yes

KB2990214    No

6. Assuming Java is installed => Is Java Version 8 Update 51 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

Out of Date version as per link is showing

7. Is Adobe Flash Player v19.0.0.185 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/ 

this link did not help me out

8a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

Don't know may be this log will help you

2015/09/06

00:00.000: ====================================================================
00:00.047: Started: 2015/09/06 (Y/M/D) 22:43:45.601 (local)
00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.094: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x86-en-us.exe" /WU-SILENT
00:00.109: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.140: INFO:    Previous version of Internet Explorer: 8.0.7601.17514
00:00.172: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.187: INFO:    ...and 11.1.0.0...
00:00.203: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.218: INFO:    iexplore.exe version check success. Install can proceed.
00:00.250: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.265: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.296: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.328: INFO:    Trying to extract ID: 6006 (0) as "IE11-neutral.Extracted.cab"
00:00.484: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.530: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1920C.tmp\Spelling_en.msu.
00:00.546: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.593: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1920C.tmp\Hyphenation_en.msu.
00:00.593: INFO:    Trying to extract ID: 6128 (1033) as "IE11-support.cab"
00:02.434: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:02.527: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1920C.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1920C.tmp\IE11-support\HardwareBlockingList.xml"
00:02.792: INFO:    Hardware support check succeeded. Installation will continue.
00:02.855: INFO:    Windows 7 operating system detected.

8b. Was IE11 installed via Windows Update or did you install it manually?

Via Windows Update

8c. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.99 (KB1231231) ?


Version      11.0.9600.17843

Update Version   11.0.20  KB3058515

9. Is Firefox, Chrome or any other alternate browser installed?

Yes Firefox and chrome

10. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleaner component)?

nope i did not use such products

==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it's not already installed!

i think Java is not installed

Did this solve your problem?

Sorry this didn't help.


1. Did you format the hard-drive before you did the clean install of Windows 7 32-bit "approx. 2 months back" (i.e., August 2015)?

2. Where/how did you obtain the Win7 DVD you used to do the clean install of Win7 32-bit?

3. Was Microsoft Security Essentials (MSE) originally offered & installed via Windows Update or did you intentionally choose to install it?

4. In Windows Explorer [WinKey+E], navigate to & right-click on

        • C:\Program Files\Microsoft Security Client <=this folder

Select Properties: What is the Created date displayed on the resulting General tab?

5a. What ANTIMALWARE CLIENT version is currently installed? To find out, open MSE & click on the downward-pointing arrow to the right of HELP then select ABOUT SECURITY ESSENTIALS.

5b. What ENGINE & DEFINITIONS versions?

6a. Is KB3093983, KB3080446, KB3093513 and/or KB3088195 listed in Installed Updates (not Update History)? If not...

6b. Is KB3093983, KB3080446, KB3093513 and/or KB3088195 offered when you run a manual check for updates?

  • HOW TO Run a manual check for updates
     https://support.microsoft.com/en-us/kb/3067639

7. Does Installed Updates list Internet Explorer 11 as being installed on or about 06 September 2015?

8. Can you successfully upgrade to Flash Player v19.0.0.207 (or higher) by opening Internet Explorer ONLY to this page? => http://www.adobe.com/go/getflash

  • BEWARE any pre-checked options to "drive-by" install unwanted, third-party software (e.g., Google Toolbar; Google Chrome)!

9. Is Firefox version 41.0.1 (or higher) and/or Google Chrome version 46.0.2490.71 (or higher) installed?

IMPORTANT! => The computer should NOT be connected to the internet or any local networks for extended periods (i.e., more than a minute or two) in its current state. All business & personal data (including online banking & credit-card passwords) should be considered at-risk, if not already compromised.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.


1. Did you format the hard-drive before you did the clean install of Windows 7 32-bit "approx. 2 months back" (i.e., August 2015)?

one Partition only

2. Where/how did you obtain the Win7 DVD you used to do the clean install of Win7 32-bit?

i got it from my university , they provide license for students

3. Was Microsoft Security Essentials (MSE) originally offered & installed via Windows Update or did you intentionally choose to install it?

i think i do it by myself manually as windows previously installed have it

4. In Windows Explorer [WinKey+E], navigate to & right-click on

        • C:\Program Files\Microsoft Security Client <=this folder

Select Properties: What is the Created date displayed on the resulting General tab?

Monday, ‎August ‎17, ‎2015, ‏‎8:09:52 PM

5a. What ANTIMALWARE CLIENT version is currently installed? To find out, open MSE & click on the downward-pointing arrow to the right of HELP then select ABOUT SECURITY ESSENTIALS.

Antimalware Client Version: 4.8.204.0
Engine Version: 1.1.12101.0
Antivirus definition: 1.207.3338.0
Antispyware definition: 1.207.3338.0
Network Inspection System Engine Version: 2.1.11804.0
Network Inspection System Definition Version: 115.25.0.0

5b. What ENGINE & DEFINITIONS versions?

answer is given on above question

6a. Is KB3093983, KB3080446, KB3093513 and/or KB3088195 listed in Installed Updates (not Update History)? If not...

KB3093983    No

KB3080446    Yes

KB3093513    Yes

KB3088195    Yes

6b. Is KB3093983, KB3080446, KB3093513 and/or KB3088195 offered when you run a manual check for updates?

KB3093983   No

KB3080446   Yes

KB3093513   Yes

KB3088195   Yes

  • HOW TO Run a manual check for updates
     https://support.microsoft.com/en-us/kb/3067639

7. Does Installed Updates list Internet Explorer 11 as being installed on or about 06 September 2015?

Not Listed

8. Can you successfully upgrade to Flash Player v19.0.0.207 (or higher) by opening Internet Explorer ONLY to this page? => http://www.adobe.com/go/getflash

installed now

  • BEWARE any pre-checked options to "drive-by" install unwanted, third-party software (e.g., Google Toolbar; Google Chrome)!

9. Is Firefox version 41.0.1 (or higher) and/or Google Chrome version 46.0.2490.71 (or higher) installed?

FireFox      41.0.1

Chrome   46.0.2490.71 m

Did this solve your problem?

Sorry this didn't help.


1. Assuming Windows is installed on your C: drive => Did you format the C: drive before you did the clean install of Windows 7 32-bit "approx. 2 months back" (i.e., August 2015)?

2. Is one or more versions of Windows or any other Operating System installed on your other partitions (i.e., are you multi-booting)?

3. How long was the computer connected to the internet before you got MSE installed on 17 August 2015?

4. KB3080446, KB3093513 and KB3088195 are listed in Installed Updates (not Update History) AND KB3080446, KB3093513 and KB3088195 are still being offered when you run a manual check for updates, is that correct?

5. You've told me that Internet Explorer 11 is not listed in Installed Updates. Is Internet Explorer 11 listed in Update History and if so, when (exact date) was it installed?

6. Is Internet Explorer 11 listed in Programs and Features | Turn Windows features on or off?  Assuming it is, is it checked or unchecked?

7. The second line of text in IE11's Help | About tab still reads Update Versions: 11.0.20 (KB3058515), is that correct?

==============================================

IMPORTANT! => The computer should NOT be connected to the internet or any local networks for extended periods (i.e., more than a minute or two) in its current state. All business & personal data (including online banking & credit-card passwords) should be considered at-risk, if not already compromised.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.


1. Assuming Windows is installed on your C: drive => Did you format the C: drive before you did the clean install of Windows 7 32-bit "approx. 2 months back" (i.e., August 2015)?

Yes

2. Is one or more versions of Windows or any other Operating System installed on your other partitions (i.e., are you multi-booting)?

No

3. How long was the computer connected to the internet before you got MSE installed on 17 August 2015?

My Computer  is almost on internet all the time

4. KB3080446, KB3093513 and KB3088195 are listed in Installed Updates (not Update History) AND KB3080446, KB3093513 and KB3088195 are still being offered when you run a manual check for updates, is that correct?

KB3080446    Yes

KB3093513    Yes

KB3088195    Yes

KB3080446    Yes

KB3093513    Yes

KB3088195    Yes

5. You've told me that Internet Explorer 11 is not listed in Installed Updates. Is Internet Explorer 11 listed in Update History and if so, when (exact date) was it installed?

Month 9

Day     6

Year     2015

6. Is Internet Explorer 11 listed in Programs and Features | Turn Windows features on or off?  Assuming it is, is it checked or unchecked?

unchecked

7. The second line of text in IE11's Help | About tab still reads Update Versions: 11.0.20 (KB3058515), is that correct?

Yes this is correct

Did this solve your problem?

Sorry this didn't help.


Q: Is Internet Explorer 11 listed in Programs and Features | Turn Windows features on or off?  Assuming it is, is it checked or unchecked?

A: unchecked

ACTIONS:

1. Turn on (check) & enable access to Internet Explorer 11 via the Turn Windows features on or off window.

2. Re-assert Internet Explorer as the default Browser in the CUSTOM (<=important!) section of Set Program Access and Computer Defaults. [1]

3a. Right-click on the following link and SAVE the download to your desktop: http://www.slipstick.com/doit/chromehtml.reg [2]

3b. Double-click on the file you saved in #5a above & accept the prompt to MERGE the data with the Registry.

4. Reset Internet Explorer per the instructions on this page => http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings

    Note=> For optimal results, check the Delete personal settings option.

5a. Open Internet Explorer (only - not Firefox or Chrome!) to http://windows.microsoft.com/en-us/windows-vista/windows-update-error-8000ffff [ignore the title & references to Vista].

5b. Ignoring any "Not recommended" or similar warnings, run Fix It (#50202) in DEFAULT and then AGGRESSIVE modes. [3]

6. Reboot one last time then test by running a manual check for updates and seeing if all updates offered (e.g., KB3093983, KB3080446, KB3093513, KB3088195) will successfully install now.

  • HOW TO Run a manual check for updates
     https://support.microsoft.com/en-us/kb/3067639

7. Reply to this post with a status report.

Good luck!

====================================================
[1] After we've finished this thread, feel free to reassert Firefox or Chrome as your default, if you wish.

[2] Trusted Source: http://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions/

[3] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not the list of Installed Updates.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.


1. Turn on (check) & enable access to Internet Explorer 11 via the Turn Windows features on or off window.

Done

2. Re-assert Internet Explorer as the default Browser in the CUSTOM (<=important!) section of Set Program Access and Computer Defaults. [1]

Done

3a. Right-click on the following link and SAVE the download to your desktop: http://www.slipstick.com/doit/chromehtml.reg [2]

Done

3b. Double-click on the file you saved in #5a above & accept the prompt to MERGE the data with the Registry.

Done

4. Reset Internet Explorer per the instructions on this page => http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings

    Note=> For optimal results, check the Delete personal settings option.

Done

5a. Open Internet Explorer (only - not Firefox or Chrome!) to http://windows.microsoft.com/en-us/windows-vista/windows-update-error-8000ffff [ignore the title & references to Vista].

Done

5b. Ignoring any "Not recommended" or similar warnings, run Fix It (#50202) in DEFAULT and then AGGRESSIVE modes. [3]

Done

6. Reboot one last time then test by running a manual check for updates and seeing if all updates offered (e.g., KB3093983, KB3080446, KB3093513, KB3088195) will successfully install now.

KB3093983   This is not present every other update is present

  • HOW TO Run a manual check for updates
     https://support.microsoft.com/en-us/kb/3067639

7. Reply to this post with a status report.

Good luck!

whats next ????

Did this solve your problem?

Sorry this didn't help.


Is KB3093983 offered to the computer when you run a manual check for updates? [YES/NO]

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.


Is KB3093983 offered to the computer when you run a manual check for updates? [YES/NO]

No , Its KB3095649

1)should i manually download the KB3093983 ? [YES/NO]

2) Why internet explorer 11 for windows 7 is still showing in manual update that was the main reason i posted this thread so i suppose what ever i have been doing is useless till now ? [YES/NO]

Did this solve your problem?

Sorry this didn't help.


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Question Info

Views: 1834 Last updated: January 27, 2018 Applies to: