cant update, shows Error 529

Daughters Ipod will not sync, contacted Apple and they said to update Windows. When I tried there was a problem. It will not update. Shows error 529. I have noticed that everytime I powerdown it tries to update.I also noticed when I was looking around for a solution I saw it was showing AMD architecture but I have an Intel CPU. Dont know if that has anything to do with it but I thought i would throw it in anyway. Thanks for any help
 

Question Info


Last updated October 16, 2018 Views 3,537 Applies to:
Answer

Hi bobbbell,

Are you still unable to install Silverlight?

What is the complete error message for you receive when the update fails?

What is the complete version of Windows you have installed on the computer?

What troubleshooting steps have you tried?

If you have not already, start your computer in a clean boot state and try to install the update.

 

 

Dena

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