Blue screen when computer is idle

I upgraded 64 bit Vista to 64 bit Windows 7. The upgrade was easy and everything appears functional. When the computer is idle it will intermittently shut down with a blue screen and restart. This happens many times per day. I just paid for a license for a product that is more troublesome than the older product; so, why would I be charged $49 for you o fix it?

Answer
Answer

Hey gtragitt,

Thanks for posting in Microsoft answers!

a.  Since when have you had this issue?
b.  Any changes made to the computer recently?
c.  Do you get any error message?

The issue may be related to drivers. You may have to download and install the latest display and graphics drivers to fix the issue.

To download and update driver, you can use the following methods:

1. Use Windows Update. You might need to set Windows Update to automatically download and install recommended updates.
 
2. Install software from the device manufacturer. For example, if your device came with a disc, that disc might contain software that installs a driver for the device.

3. Download and update the driver yourself. Use this method to install a driver that you download from the manufacturer's website. Do this if Windows Update can't find a driver for your device and the device didn't come with software that installs a driver.

Refer the below link for more details on the same:

Update a driver for hardware that isn't working properly
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

If Windows can't find a driver for your device, and the device didn't come with driver software, you can look for a driver on the device manufacturer's website. Driver updates are often available in the support section of such sites.

Once you find the updated driver, follow the installation instructions on the website. Most drivers are self-installing—after you download them, you usually just double-click the file to begin the installation, and then the driver installs itself on your computer.

So, refer the manufacturer’s website for latest drivers.

If the drivers for Windows 7 are not available yet, you may download the Vista drivers and install the same in compatibility mode.

To install programs or drivers in compatibility mode, follow the below steps:

1. Open the Program Compatibility troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Programs, click Run programs made for previous versions of Windows.

2. Follow the instructions in the troubleshooter.

Refer the below link for more details:

Make older programs run in this version of Windows
http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

Also, run a full system virus scan with an antivirus program with up to date virus database definitions to make sure your system is not infected with viruses.

You may also run an online scan from the below link:

Get a free PC safety scan
http://onecare.live.com/site/en-au/default.htm?mkt=en-au

Hope this helps!
Gokul – Microsoft Support.

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Last updated July 17, 2020 Views 1,730 Applies to: