Blue Screen: Driver_Power_State_Failure 0x0000009F

original title: BSOD: Driver_Power_State_Failure 0x0000009F

Good Day,

I was wondering if anyone could help me solve a problem on my computer. I had recently gotten a BSOD saying DRIVER_POWER_STATE_Failure and 0x0000009F. This particular BSOD has been occurring frequently over the past two days, and as a result of it, my computer would get really sluggish and less responsive, especially when I'm shutting down my computer, shortly leading to the BSOD. I tried looking into this using Blue Screen Viewer and it said the problem occurred with ntoskrnl.exe. After that, I'm at a complete loss as to where to go from here. My computer has the following configuration: Windows 7 Ultimate 64-Bit Edition, Intel i7 975 Extreme Edition, 2 x EVGA GeForce 295 Superclocked, 12 GB Cosair Dominator GT, Cosair 1000 HX Power Supply, Creative Labs Elite Pro Sound Card, Blackmagic Intensity Pro Capture Card, EVGA x58 3-way Classified Motherboard, RAID 1 with 2 x 2 TB Western Digital Black Hard drives, RAID 10 with 4 x 1 TB Western Digital Green Hard Drives. The last drivers I installed were the latest Intel Matrix Storage Drivers, and the latest audio drivers that pertained to my motherboard's on-board audio module.

I attached the three most recent mini dump files that, if I can recall, show this BSOD error. Hopefully all of this helps you guys narrow down the problem. I would really appreciate it.

 

Here's the Mini Crash Dump Files: Click Here

 

Also, I ran the Driver Verifier program from within Windows 7, and it also produced a crash dump, but the BSOD error was different than the previous ones. I attached that crash dump file as well, and labeled it accordingly.

 

Here's the Mini Crash Dump File from Driver Verifier: Click Here

 

Please, if you can, would you lend me a hand?

Thanks,

Ian

 
Question Info

Last updated August 13, 2018 Views 69,457 Applies to:

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Hi,

Results verified with WinDBG, DumpCHK, and BlueScreenView.

The 3 Bug_Checks 9F were CAUSE by Pci.sys and the Bug_Check C9 (Driver Verifier) showed
hidclass.sys was CAUSE. Both of those are Windows components which means something
unknown drove those to fault.

Be sure to update the BIOS, low level chipset drivers, and other major device drivers.

=============================================================

BCCode: 9F  0x0000009F

Are you using any Roxio or Nero programs? These have been known to cause this problem even
if they were working well for a long period of time. If so check with their support.

----------------

Check these :

Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based
computer from hibernation: "Stop 0x0000009F"
http://support.microsoft.com/kb/977186

Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to
sleep or into hibernation, or when you restart the computer: "0x9F"
http://support.microsoft.com/kb/975599

"0x0000009F" Stop error message when a computer enters and resumes from hibernation in
Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/kb/981848

This one is possible if BlueScreenView OR MyEventViewer (or EventViewer) shows the appropriate code.

Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has
rebooted without cleanly shutting down first”
http://support.microsoft.com/kb/2028504

And :

"Stop 0x9F" or "Stop 0xFE" error on a Windows 7-based or Windows Vista-based computer that
uses certain AMD USB EHCI host controllers
http://support.microsoft.com/kb/982091

================================
================================

References to Vista also apply to Windows 7.

This "could" be a power supply problem though it is not the most common cause.

9f is likely a driver issue. Antivirus/antispware/security programs can also cause these issues.
Have you added devices lately or updated drivers - be sure to check in Windows Updates to see
if a driver was updated prior to this occurring. This could also be caused by a loose card or cable
and even a weak power supply.

That error means a driver is not handling the power state properly. Check in Control Panel - Device
Manager to be sure major drivers are not shut off during sleep - double click Display Adapter - NIC
and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power.
Maybe only one has an issue.


Start - type in Search box - MSCONFIG  find at top - Right Click - RUN AS ADMIN

General Tab - check Diagnostic Start  - APPLY / OK  -  REBOOT

Try it now. If it still blue screens think Video Driver. If not think NIC, Wifi, Sound, or......
(and it still could be video interacting with something else). See next message for my
generic driver update methods.

BCCode: 9F  0x0000009F  <-- read this link
http://www.faultwire.com/solutions-fatal_error/DRIVER-POWER-STATE-FAILURE-0x0000009F-*1167.html?order=date

See the troubleshooter links posted above for methods to update drivers.

Hope this helps and Happy Holidays!


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hi,

Good bet the issue is caused by or aggravated by Norton which is known for causing strange issues.

Norton/Symantec is known for causing strange issues and aggravating others. Best to uninstall it
to test as merely disabling it will still allow pieces of it to install. Uninstall it and run the Norton
Removal Tool to prevent trouble causing remnants from being left behind. Below are recommendations
to use while testing, even better permanently.

Norton Removal Tool
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US

List of anti-malware program cleanup/uninstall tools
http://social.answers.microsoft.com/Forums/en-US/msestart/thread/407bf6da-c05d-4546-8788-0aa4c25a1f91/

------------------------------

Here is what I use and recommend : (These are all Free versions and very effective.)

Avast and Prevx have proven extremely reliable and compatible with everything I have
thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

Avast Home Free - stop any shields you do not need except leave Standard, Web, and
Network running.

Prevx - Home - Free

Windows Firewall

Windows Defender (not needed if using MSE)

IE - Protected Mode

IE 8 - SmartScreen Filter ON  (IE 7 Phishing Filter)

I also have IE to always start with InPrivate Filter active if IE 8.
(You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
right of IE)

Two versions of Avast are available 5.x and 4.8x

Avast 5.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
disabled - click OK
http://www.avast.com/free-antivirus-download

Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
Terminate those you do not use.)
http://www.avast.com/free-antivirus-download#tab4

Or use Microsoft Security Essentials - Free
http://www.microsoft.com/Security_Essentials/

Prevx works well along side Avast or MSE

Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor'a Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that
would be unsual with Avast and Prevx running except for an occasional low level cookie
(no big deal), UPDATE it and then run it as a scanner. I have many scanners and they
never find anything of note since I started using this setup.

http://www.malwarebytes.org/

Hope this helps and Happy Holidays.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Also, from the analysis of the 0x9f errors:

FAILURE_BUCKET_ID:  X64_0x9F_3_Intensity_IMAGE_pci.sys

AttachedDevice (Upper) fffffa800de1f030*** WARNING: Unable to verify timestamp for Intensity.sys
*** ERROR: Module load completed but symbols could not be loaded for Intensity.sys
 \Driver\DeckLink

That would indicate the problem is with the Blackmagic Intensity.sys driver.

Same problem reported in the following link:

http://www.techsupportforum.com/microsoft-support/windows-vista-windows-7-support/486363-solved-power_state_driver_failure-bsod-during-hibernation.html

If you have not already try the latest DeckLink driver (7.9.3) and see if it helps any.

Or try a previous version that worked without issue.

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Thank you very much for the response. I apologize for the late response, just got back home. Before this all started happening, I was downloading and installing a few games off of Steam, and Games for Windows Live. Then, my computer started hanging, so I had to power down manually. And ever since then, this kept occurring. I just uninstalled Norton Internet Security and Nero 10, and still the problem persists. Earlier, I was running CHKDSK to make sure nothing was corrupted, but it keeps hanging at 1 second before scanning, and my keyboard becomes unresponsive throughout the entire countdown, so I'm not even able to scan my hard drives. The only way around this was through the F8 menu and loading the Last Known Good Configuration, but even then it would hang at 1 second, and the keyboard would still be unresponsive, but it would then boot into Windows 7. After that, the keyboard works... Really weird =/ . Before I read your response SpiritX, I removed my Blackmagic Intensity Pro card, and the Blue Screens stopped. But, when windows starts up normally, it still hangs at the CHKDSK, and the keyboard is still unresponsive during the CHKDSK prompt, but it loads into Windows...Yay! But, for some reason, Windows Live Messenger keeps crashing now... What is going on? I had the latest drivers installed for the Intensity Pro for a few months now, and had no problems. Could something be conflicting with the Intensity.sys? Sorry if this seems all jumbled together, I'm just ripping my hair out... I'm going to try the hot fix from SpiritX, the one with restarting the computer... Do you think there is a problem with the card, itself, or is this just software issues?

Thank You Again!

Ian

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Hi,

That checkdisk will not run is not good. Remove ALL power and reseat all cards, memory, and
cables (on both ends when possible) - actually remove and replace - do not just snug.

Then use these methods to check the drive (the issue could be hard drive controller, cabling,
or other hardware).

Disk issues can get serious very quickly so I would thoroughly check the drive now and be sure
to keep redundant backups of your important data (use several methods).

Inside Windows - Regular or Safe Mode (repeatedly tap F8 as you boot).

Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

OR :

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

----------------------------------------------------

For even better and more efficient checking :

From the Command Prompt of the Recovery Console (if you have one) or from a Vista/Windows
7 disk - if you do not have a Vista/Windows 7 disk you can borrow a friend's (it needs to be same
32 or 64 bit and they are not copy protected) or make one. Also your System maker will sell the
physical disks cheap since you already own Windows.

chkdsk /f /r

REBOOT

Space after k and before /  and after f and before /

sfc /scannow

REBOOT

Space after c and before /

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7

----------------------------------------------------------------

Go into Setup/Settings (BIOS/CMOS) often F2 as you boot so watch screen as you startup. Set the
boot order to CD/DVD to use Windows disks (Vista or Windows 7 whichever you have installed.)
Remember to set back when done.

If you need to make repair disks - these help repair Windows not re-install.

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

=====================================

If CheckDisk fails to complete as above :

(The old 302602 links is not valid now for the diagnostic links.)

Diagnostic Utilities By Manufacturer - run the one for your hard drive
http://www.techsupportforum.com/hardware-support/hard-drive-support/462298-no-ide-device-found.html

Corrected list as of 6-09-2010

Fujitsu Hard Drives: Diagnostic Utilities Here
http://www.fujitsu.com/emea/products/hdd/

Hitachi Hard Drives: Diagnostic Utilities Here
http://www.hitachigst.com/support/downloads/

IBM Hard Drives: Use Hitachi Utilities*

Toshiba Hard Drives: Use Hitachi or Maxtor Utilities

Maxtor Hard Drives: Diagnostic Utilities Here (now SeaGate)
http://www.seagate.com/www/en-us/support/

Quantum Hard Drives: Use Maxtor Utilities

Seagate Hard Drives: Diagnostic Utilities Here
http://www.seagate.com/www/en-us/support/downloads

Conner Hard Drives: Use Seagate Utilities

Samsung Hard Drives: Diagnostic Utilities Here
http://www.samsung.com/global/business/hdd/

Western Digital Hard Drives: Diagnostic Utilities Here
http://support.wdc.com/product/download.asp?lang=en

The trial versions of one of these "might" help.

SpeedFan
http://www.almico.com/sfdownload.php

HD Tune
http://www.hdtune.com/

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Thanks for the response. I just got CHKDSK to work, and it fixed a few errors and completed successfully (I hope). When I got into windows, I went to MSCONFIG and configured it so that Windows boots in a clean mode, with just Microsoft services. I enabled 1 service though, the Intel Rapid Storage Technology RAID service, so I could just verify and repair my RAID. Everything was working fine, until the RAID service got to around 58% complete, then the system blue screened again, giving the same Driver_Power_State_Failure 0x0000009F. I was under the impression the the Blackmagic Intensity Pro Capture Card was causing this error, now I have no idea. I attached the crash dumps of two crashes the day before. What do you think is going on? I hadn't had a chance to check to see if the hard drives are bad yet, I'm in the process of backing everything up, but do you think it could be a faulty hard drive causing these problems?

Recent Mini Dumps: Click Here

Thanks Again,

Ian

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The "recent mini dumps" are ones you have previously provided. Are there any more recent ones that would correspond with the latest crash?

Is the Driver Verifier still active? If so, make sure it is disabled:

Start > type verifier in the Search programs and files box and press "Enter" > Delete existing settings > Finish

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Sorry about that, forgot to double check the dates when I zipped the files. I just updated it now, should be the most recent. And yeah, as far as I could tell, the Driver Verifier is turned off...

Click Here

 

Thanks,

Ian

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Yep, those are the most recent dump files. Any idea what caused those?

 

Thanks,

Ian

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Hi,

Both Bug_Checks were 9F 0x0000009F CAUSE shown as pci.sys and sbp2port.sys both of which are
Windows Components so something else drove them into fault.

1. Update the BIOS and low level chipset drivers.

2. Uninstall Norton/Symantec and replace at least while testing.

3. Suspect the RAID setup is involved in the issue but will be hard to do much if the drivers are up to
date - check with the System Maker/Motherboard if the RAID is on the motherboard and/or the RAID
device maker's Support

Hope this helps and Happy Holidays!

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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