2017-06 Security Monthly Quality Rollup (KB4022719) installation fails

Since about last November, the security monthly roll-ups fail to install on my PC.

The update downloads; installation starts; when it looks about 60% complete, it stops with an error code 8024200D.

All other updates install without a problem. It's only the security roll-ups that have this issue.

There are several posts regarding this subject, none with a solution that works.

So let me challenge the forum:

What's causing this?  How can it be fixed?

Thanks,

Michael

 

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Last updated September 14, 2019 Views 9,717 Applies to:

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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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For Windows Update problems the first thing to do (always) is to follow the directions in KB3200747 except I would skip Step 7 for now (and probably forever).

Then look at what error 8024200d means:

The update handler did not install the update because it needs to be downloaded again.

If the update will not install from Windows Update visit the Microsoft Update Catalog by clicking this link:

http://www.catalog.update.microsoft.com/home.aspx

Search for then download/install the the version of the update appropriate for your system:

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.

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I performed both of these fixes and neither worked unfortunately, downloading the update via Windows Catalog simply failed outside of the Windows Update manager.

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Neither worked?

What does "neither worked" mean?

It just failed huh?

What does "outside of the Windows Update manager" mean?

No error message or anything - hmmm.  Very odd.

I have no idea what that might mean.

I think PA Bear is going to have to dig deeper.

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KB3020369:  The update is already installed on your system

KB3172605:  The update is not applicable to your computer (?)

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Assuming Win7 64-bit with Internet Explorer 11 (IE11) installed...

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

1a. When (approx. date) did you purchase the computer?

1b. Who manufactured the computer (e.g., Toshiba; HP; Dell; Lenovo)?

1c. Have you ever done a Repair Install and/or a clean install of Windows 7?

1d. Has Win10 ever been installed on the system?

2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

4. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?

5. Is KB4048957 [[KB4041681Ict-17 KB4038777Sept-17 KB4034664Aug-17 KB4025341-Jul17 KB4022719-Jun17] and/or KB4040980 [[KB4014504May-17 KB3210131Dec16]] listed in Installed Updates (not Update History)? [1]

6. Assuming Java is still installed for some reason => Is Java Version 8 Update 151 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

7. Is Adobe Flash Player v27.0.187 installed and if not, can you get it installed? TEST HERE USING INTERNET EXPLORER ONLY! => https://helpx.adobe.com/flash-player.html   

8a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

8b. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.99 (KB1231231) ?

9. Is Firefox version 57.0 (or higher) and/or Google Chrome version 62.0.3202.94 (or higher) or any other alternate browser installed?

10. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick CleanAVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?

==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it's not already installed!

[Last Revised - 18 November 2017]

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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Hello PA Bear,

1a. Late 2014

1b. Lenovo

1c. Yes-clean install in early 2016

1d. Yes-upgrade-was removed before Windows 7 clean install

2. Not using virus checker

3. No

4. No

5. KB4022719:no; KB4014504:yes

6. Yes

7. No

8a. 3/1/2016

8b. Update version 11.0.38 (KB3203621)

9. Yes Chrome Version 58.0.3029.110 (64-bit)

10. No

Thanks,

Michael

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1a. What problems were you having with Win10 which led you to do a clean install of Win7 in early 2016?

1b. What installation media did you use to do the clean install of Win7?

2. How long has the computer been connected to the internet without a valid anti-virus application installed [!!] since early 2016?

3. When (exact date) was KB4014504 installed according to Installed Updates (not Update History)?

4. What version of Flash Player plugin for Internet Explorer is installed?

5. Was IE11 installed on 03 January 2016 or 01 March 2016?

6. Is KB3203621 or KB3207752 listed in Installed Updates (not Update History) and if so, when (exact date) was the update installed?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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1a.  Hated the GUI and some of my apps didn't run ;-)

1b.  Windows 7 Ultimate DVD

2.  Since Windows 7 clean install.  It's for development, connected to an Arduino running some sensors, so no e-mail etc.  Basically all I connect it to the Internet for is to keep Windows updated.

3. KB4014504 installed on 5/10/2017

4. There is no Flash Player installed, as far as I can tell.  There is no version info given when I copy the link to IE.

5. March 1 2016

6. KB3203261: not installed; KB3207752: Dec 18, 2016

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KB3203621: not installed; KB3207752: Dec 18, 2016

1. Does the computer-in-question belong to you or your employer?

2. Did the Windows 7 Ultimate DVD come with the Lenovo computer-in-question or...?

3a. Open IE11 (not Chrome) to this page: http://www.adobe.com/software/flash/about/

3b. What Version is displayed in the VERSION INFORMATION box on that page?

4. It would appear that updates for Windows 7 (which include updates for IE11 now) have been failing to install since at least 10 January 2017. That being said, if the computer's infrequently connected to the internet and since you don't seem to care that there isn't a valid anti-virus application installed, why do you care if some updates are missing?  [The fact that updates for .NET 3.5.1 are installing successfully - but not Windows - does not bode well.]

5. Is the computer connected to any local networks (i.e., other computers)?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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