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Q: 2 important updates keep failing. This thread is locked from future replies

Hi, I need some help please.  I'm running Window 7 Pro 64 bit and had 18 updates yesterday (14 Jan 2016) and two of them refuse to install regardless of all the checks and repairs I have run, including sfc /scannow.  The updates are KB3121212 and KB2952664. The error codes for these are 80073701 and 80073702 respectively.   I have done most things that are within my capabilities to get these updates installed including downloading the System Update Readiness Tool and running that.  I am at my wits end now and can't see a way forward with it. To be honest this has happened quite regularly and I have just abandoned the updates in the end.  However, it is becoming a regular thing with Microsoft Windows updates and frankly I'm beginning to fall out of love with the company.  I do hope you can help me with this because it is one reason why I have shied away from upgrading to W10 where I have heard much the same from those who have.  Thank you for your help in advance.

Best regards

Keith



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My recommendation would be to install the updates in batches, such 5 at a time, exclude hardware/driver updates. Avoid installing a combination of Microsoft Windows and Office updates at the same time. Also, try installing the small updates first. Avoid installing things like .NET Framework and SQL Express Updates.

Restart each time you install the updates (its a chore, but it guarantees a more reliable experience). Try starting out with Microsoft Office Updates for programs such as (Word, Excel, Outlook, PowerPoint).

Another thing, try downloading the updates then install them. When prompted to restart, disconnect from the Internet and restart your computer.

Proceed with installing the additional updates.

If the computer continues to become non-responsive, try the following:

 

You can reset Windows Update components by running the Fixit on this page. But, if there's malware present, it will continue to reset the connection to the update servers:

How do I reset Windows Update components

http://support.microsoft.com/kb/971058

Suggest you download and save the Fixit. Then configure the system to Clean boot prior to running it:

How to troubleshoot a problem by performing a clean boot in Windows Vista/Windows 7

http://support.microsoft.com/kb/929135

Once the Fixit has been downloaded and the system booted to the Clean state, check to see that the native Windows firewall is now On if a 3rd party firewall was being used previously. Now run the Fixit and choose the Default mode. Restart once it's done and see if the system can connect to the update servers. If it can not, then run the Fixit again and choose the Aggressive mode. Restart when it's finished running and check for updates.

I suggest before shutting down and installing any updates, disconnect from the Internet first.

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Keith

Two potentially awkward errors to resolve.

Please run System File Checker and say if it cannot fix corrupted files. Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type cd\ and press ENTER. Type "sfc /scannow" without the quotes and press the ENTER key. When it completes type exit, press the ENTER key and restart the computer. http://support.microsoft.com/kb/929833

 

After the process has finished, you may receive one of the following messages:

•Windows Resource Protection did not find any integrity violations.

•Windows Resource Protection could not perform the requested operation.

•Windows Resource Protection found corrupt files and successfully repaired them.

•Windows Resource Protection found corrupt files but was unable to fix some of them.

 

Which message was received?

Gerry
Stourport-on-Severn, Worcestershire, England
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Thank you for your reply and help. 16 of the 18 installed without a problem.  KB2952664 was for making upgrade to W10 smoother, and as I won't be upgrading anytime soon I have hidden that file.  This leaves KB3121212 still not installing even after rebooting, running repair methods and rebooting again I am getting "Update Failed".  I have tried all the advice given but to no avail so far.  Clearly, Microsoft are sending corrupt updates from time to time as most times they update just fine.  My usual practice is to run the updates after shutting down the Internet and this hasn't made any difference.  I guess I will just have to ignore this update and hide it if I can't get it to work.

Regards

Keith

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Keith

What was the failure code for KB3121212? The advice in my previous message was targeted advice based on the error codes you reported.

Gerry
Stourport-on-Severn, Worcestershire, England
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Hi Gerry, thanks for your input.  I already ran scannow earlier in the day and did get the "Windows Resource Protection did not find any integrity violations".  message.  I also downloaded and ran the System Update Readiness Tool to no effect.  I also tried downloading the update directly from the Microsoft website and tried to install it from there, but that also failed.  All avenues that I have been able to try seem to have been exhausted, and as I'm not experienced enough to search the depths of my computer I have stayed away from the registry.  My Internet Security is Kaspersky 2016 and I also have the free version of Malwarebytes and CCleaner from Piriform.  I have been tempted to run the registry part of CCleaner, but I'm not sure that would be of any use.  Malwarebytes did not find any threats.

PS The failure code was 80073701 for  KB3121212, and 80073702 for KB2952664 

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UPDATE.

Please note that no answer to my problem has been found.  I have currently hidden the updates because no matter how many times I have tried to figure the problem they just won't install.  There is obviously something wrong with the updates, as I have read that others have had the same problem.

Regards...Keith

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Keith

The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:
•%SYSTEMROOT%\Logs\CBS\CheckSUR.log
•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

The system root is normally C. If the files are not there, checkC:\windows\ logs\CBS.

You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Do not use Search to find the files. Open Windows Explorer (keyboard shortcut Win+E), locate and expand the file path (item 1 in the image below) Computer>Local Disk (C:)>Windows>Logs>CBS (item 2 below). Expand by clicking the arrowhead pointing right immediately before each folder in turn to see the next folder in the file path until you see the CheckSUR.log and CheckSUR.persist.log (item 3 below).

Please upload a copy of these logs to your OneDrive as shared files and post a link here.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
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Thank you Gerry.  I have followed your instructions to the letter but cannot find these files in either C or in the CBS log folder I'm afraid. I have no idea of what to do next.

Regards

Keith

 

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Keith

You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Gerry
Stourport-on-Severn, Worcestershire, England
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I have done all that, Gerry, then rebooted to no effect.

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