Windows Restore Error 0x80070005

Hi,
I'm running Windows 7 Ultimate on my laptop.
Recently I tried to restore my Windows to an earlier restore point. Afer it restarted, supposed to be restored, it gave me an error meassage "An unspecified error occured during System Restore (0x80070005)".
It also gave me details that it was because of anti virus program running in laptop.
Then, I disabled Norton 360 running on laptop and tried to restore it again, but got a same error message.
Please give me a solution to restore PC.
Thnx

Answer
Answer

Hi,

 Firstly, I would suggest you to uninstall the antivirus program and try to perform a system restore and check if that fixes the issue.

Refer the link below for more on uninstalling programs:

Uninstall or change a program
http://windows.microsoft.com/en-us/windows7/Uninstall-or-change-a-program

If the above steps do not help, try doing a system restore from safe mode and check if that works fine.

Refer the below link for more details on starting your computer in safe mode:

Start your computer in safe mode
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 Also refer this link to know more about system restore:

http://support.microsoft.com/kb/936212

  Please respond back with the status on the issue and let us know if you have any issues.

  Azam – Microsoft Support.

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Last updated June 26, 2018 Views 17,849 Applies to: