Windows Blue Screen error 1000009f-How do I fix it?

Thanks in advance for any help you can provide me. I have been dealing with this error and can't seem to correct it. Here's my information:

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033

Additional information about the problem:
  BCCode: 1000009f
  BCP1: 0000000000000004
  BCP2: 0000000000000258
  BCP3: FFFFFA80039DC660
  BCP4: FFFFF80000B9C510
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1

Here's a link to the .dmp file in question:

https://onedrive.live.com/redir?resid=4F08C16C7A7DD6CB%21107

 

Question Info


Last updated September 11, 2018 Views 1,522 Applies to:
Answer

Thanks very much!


The attached DMP file is of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

0: kd> !locks
**** DUMP OF ALL RESOURCE OBJECTS ****
KD: Scanning for held locks.....................

Resource @ 0xfffffa8005f68930    Shared 1 owning threads
    Contention Count = 1
     Threads: fffffa80082ecb53-01<*> *** Actual Thread fffffa80082ecb50

0: kd> !thread fffffa80082ecb50
THREAD fffffa80082ecb50  Cid 0224.1060  Teb: 000007fffffaa000 Win32Thread: 0000000000000000 WAIT: (WrPageIn) KernelMode Non-Alertable
    fffffa8007dc38a0  NotificationEvent
IRP List:
    fffffa800dab8990: (0006,03e8) Flags: 00020403  Mdl: fffffa8007dc3940
Impersonation token:  fffff8a016cba730 (Level Impersonation)
Owning Process            fffffa8005829650       Image:         svchost.exe
Attached Process          N/A            Image:         N/A
Wait Start TickCount      83839          Ticks: 1 (0:00:00:00.015)
Context Switch Count      5137           IdealProcessor: 2             
UserTime                  00:00:00.046
KernelTime                00:00:00.608
Win32 Start Address 0x000007fef83fd710
Stack Init fffff8800b8c5db0 Current fffff8800b8c52f0
Base fffff8800b8c6000 Limit fffff8800b8c0000 Call 0
Priority 8 BasePriority 7 UnusualBoost 0 ForegroundBoost 0 IoPriority 0 PagePriority 1
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`0b8c5330 fffff800`034815f2 : 00000000`00000000 fffffa80`082ecb50 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`0b8c5470 fffff800`0349299f : fffffa80`0a76e620 fffff800`034baee0 00000000`00000000 fffffa80`07dc3800 : nt!KiCommitThreadWait+0x1d2
fffff880`0b8c5500 fffff800`034ba232 : 00000000`00000000 fffffa80`00000009 fffffa80`0dab8900 fffff800`034b2e00 : nt!KeWaitForSingleObject+0x19f
fffff880`0b8c55a0 fffff800`0342c068 : fffffa80`07dc3880 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiWaitForInPageComplete+0xc2
fffff880`0b8c5680 fffff800`036e84f2 : 00000000`00000000 fffffa80`06d24160 00000000`00000001 fffffa80`06d24160 : nt!MiPfCompletePrefetchIos+0x54
fffff880`0b8c56b0 fffff800`038ec4dd : 00000000`00000001 00000000`00000001 fffffa80`06d24160 fffff880`0b8c5778 : nt!MmPrefetchPages+0x13a
fffff880`0b8c5710 fffff800`038f44fe : fffff8a0`00000000 fffff8a0`00000000 fffff8a0`00000038 fffff8a0`00000000 : nt!PfpPrefetchFilesTrickle+0x21d
fffff880`0b8c5810 fffff800`038f4dd7 : 00000000`00000000 fffff880`0b8c5ca0 fffff880`0b8c5a08 fffff8a0`016df060 : nt!PfpPrefetchRequestPerform+0x30e
fffff880`0b8c5960 fffff800`0390168e : fffff880`0b8c5a08 fffff880`0b8c5c01 fffffa80`085d15f0 00000000`00000000 : nt!PfpPrefetchRequest+0x176
fffff880`0b8c59d0 fffff800`03905eba : 00000000`00000000 00000000`0000004f 00000000`00000000 ffffffff`ffffff01 : nt!PfSetSuperfetchInformation+0x1ad
fffff880`0b8c5ab0 fffff800`0348ae53 : fffffa80`082ecb50 00000000`00000000 00000000`00000001 00000000`0000dd68 : nt!NtSetSystemInformation+0xc8d
fffff880`0b8c5c20 00000000`770529aa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ fffff880`0b8c5c20)
00000000`00a0f858 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770529aa

>[  3,34]  10 e1 fffffa800457b060 00000000 fffff880017711b0-00000000 Success Error Cancel pending
           \Driver\Disk    partmgr!PmReadWriteCompletion
            Args: 00001000 00000000 1b8f0400 00000000
 [  3, 0]  10 e0 fffffa800457bb90 00000000 fffff88001781010-fffffa80045811b0 Success Error Cancel
           \Driver\partmgr    volmgr!VmpReadWriteCompletionRoutine
            Args: e57e1b20 00000000 1b8f0400 00000000
 [  3, 0]   0 e0 fffffa8004581060 00000000 fffff880019b90a8-fffffa8004580bd0 Success Error Cancel
           \Driver\volmgr    fvevol!FvePassThroughCompletion
            Args: 00001000 00000000 e57e1b1f 00000000
 [  3, 0]   0 e0 fffffa8004580a80 00000000 fffff88001879f40-fffffa80081fad00 Success Error Cancel
           \Driver\fvevol    volsnap!VspReadCompletionRoutine
            Args: 00001000 00000000 153f0400 00000000
 [  3, 0]   0 e1 fffffa8004583040 00000000 fffff88001a5cf00-fffffa800bd60ae0 Success Error Cancel pending
           \Driver\volsnap    Ntfs!NtfsMasterIrpAsyncCompletionRoutine
            Args: 00001000 00000000 153f0400 00000000
 [  3, 0]   0  1 fffffa80046ae030 fffffa8005f7c910 00000000-00000000    pending
           \FileSystem\Ntfs
            Args: 00001000 00000000 00034400 00000000

We have various different file system related drivers (all system non 3rd party).

----------------------

1. AppleCharger.sys is listed and loaded which is the GIGABYTE On/Off Charge driver. See here for details - http://www.gigabyte.us/MicroSite/185/on-off-charge.htm

Very troublesome software, so please uninstall ASAP!

2. Remove and replace Kaspersky with Microsoft Security Essentials for temporary troubleshooting purposes as it's likely causing file system conflicts:

Kaspersky removal - http://support.kaspersky.com/common/service.aspx?el=1464

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

Regards,

Patrick

Debugger/Reverse Engineer.

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