Windows 7 will not operate startup caught in endless loop error message indicates 01 and 02 bad patch

original title: Windows 7 will not operate startup caught in endless loop error message indicates 01 aqnd 02 6.1.7600.16385 ....07 bad patch

How can I get my computer working again?  I have an HP Media Center m8000 PC that can no longer startup as of 24AUG2010 and is caught in an eternal startup loop with an error message that startup cannot repair this computer.  I have tried all of the listed actions on the SOCIAL.answers without any success, including using the Install disc whcib gets stuck/frozen each time while indicating "completing installation ( after many hours of waiting aporximately 6-8 hours), although the following items are checked

Copying Window files

Expanding windows files

Installing windows features

Installing updates

...Completing installation....(Frozen)



The Problem Signature:

Problem event name: Startup Repair Online

Problem signature

01  6.1.7600.16385

02 6.1.7600.16385

03 Unknown

04 21200950

05 Auto failover

06 2

07 Bad patch

os version: 6.1.7600.

Local ID 1033


Question Info

Last updated December 19, 2017 Views 6,581 Applies to:


References to Vista also apply to Windows 7.

This is serious error and "may" not be repairable without professional tech support from
a real computer shop (not leeks and peeks at a BestBuy or other BigBox Stores) or your
System maker's Support.

Go into Setup/Settings (BIOS/CMOS) often F2 as you boot so watch screen as you startup. Set the
boot order to CD/DVD to use Vista disks. Remember to set back when done.

With a Windows 7 or Repair disk try Startup Repair - (the possible fixes are same as these though
the titles are named differently.)

Here are the troubleshooting methods to try to fix the issue :

Try Startup Repair - (If at ANY point you gain some but not full access to Windows come
back and try Startup Repair again.)

How to Boot to the System Recovery Options in Windows 7

What are the system recovery options in Windows 7?

Try StartUp Repair from Recovery Options or Windows 7 disk.

How to Run a Startup Repair in Windows 7

Recovering the Vista or Windows 7 Bootloader from the DVD

Recovering the Vista Bootloader with EasyBCD (Windows 7)

Repairing the Windows Vista Bootloader (Windows 7)

These are not your error however the fix might work.

Unable to boot in windows vista- windows boot configuration data file is missing required
information - Repair Corrupt Boot Manager (Windows 7)

How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and
repair startup issues in Windows Vista (Windows 7)

How to fix "BOOTMGR is missing" in Windows Vista (Windows 7)

Error message when you start Windows Vista: "The Windows Boot Configuration Data file is
missing required information"  (Windows 7)

Vista Tip: Repair "BOOTMGR is missing" error - a quick how to (Windows 7)

See this section here - To repair/rebuild the Boot Config Data Use the Bootrec.exe Tool (Windows 7)


If you do not have a Windows 7 disk you can borrow a friends as they are not copy
protected. Your System maker will also sell the physical DVD cheap since you already
own Windows. Also you can make a repair disk on another computer.

If you need to make repair disks - these help repair Windows not re-install.

How to Create a Windows 7 System Repair Disc


These "may" help :

Also from the COMMAND PROMPT of Recovery Console (if possible) or a Windows 7 disk

SFC /scannow
Hit Enter

and after that runs

chkdsk /f /r
Hit Enter

( Spaces between C and /   k and /  and f and / )

Retry Startup Repair after Chkdsk.

If needed after those you can retry System Restore from the Recovery or Windows 7 disk.

How to Do a System Restore in Windows 7

Or from the Command Prompt :


Hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.