Windows 7 Ultimate x64 won't shut down properly

Windows 7 Ultimate x64 won't shut down properly. Even when not installing updates. The shutting down screen hangs for 30 minutes + and I finally have to manually turn it off. This only happens like every other time. It's a hit or miss deal when it actually shuts itself off. All drivers are up to date, all Windows Updates are done. System specs:

Intel Core i7-860
ASUS P7P55D
XFX HD-5870
G-Skill 4GB DDR3
WD Caviar Black 1TB
Silencer 750W
Antec Twelve Hundred
Windows 7 Ultimate x64

Stock clocks on everything, no overclocking has been done.
 

Question Info


Last updated April 20, 2019 Views 6,746 Applies to:

Hi Cnico,

 

First, I would suggest you to create a System Restore Point manually, so that in case, something goes wrong while performing these steps, you may always perform a System Restore.

 

Later you may try to download the latest drivers for windows 7 from the computer manufacturer’s website and check if it helps you fix the shutdown issue.

 

Also you may try to update the sound drivers on your computer and check if it helps. Access the link below and follow the steps to update drivers.

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

 

Also you may try to boot both the computer in safe mode and check for the shutdown issue.  To boot to the desktop in safe mode keep tapping F8 key during restart. Once you see the option to boot in safe mode with networking select it and press enter.

 

Access the link to know more about how to boot the computer in safe mode: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

If the shutdown works fine in safe mode, you may put the computer in a clean boot state and check if it helps.


Access the link below and follow the steps to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

 

If your issue is resolved after performing Clean Boot and then installing the updates, then follow the steps mentioned in the following KB article to narrow down the exact source.

 

Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual” and set it to Normal startup.

Hope this helps. Let us know the status.

Thanks and Regards,

 

Srinivas R Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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There are only two things in msconfig at startup since this is a clean install: Windows Sidebar and MS Security Essentials. No other third party programs are running. All the updates have been done from Windows Update and the problem still persists.

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Hi cnico88,

The snapshot of Event Viewer is not the event that corresponds with your computer not shutting down.  Take a look at this document for info on how to read the information in Event Viewer and how to read it.  Let us know if this helps.


Dena
Microsoft Answers Support Engineer
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Dena

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The event viewer is telling me that power was lost to the system before properly shutting down first. It's telling me what I already know. The system is not properly shutting down and I have to manually power it off. Please let me know how I can fix this.

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Hi cnico88,

Does the issue persist in Safe Mode? Do you have any peripheral hardware connected to the computer?  If so, try disconnecting the hardware.  Check to see if your computer shows any performance issues.  Go to Start > Control Panel > Performance Information and Tools > Advanced tools.  If any issues are detected, you will see them listed under Performance issues and will be able to click on a link that provides details of the issue.  Let us know if this helps.


Dena
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The one time I booted into Safe Mode, it turned off properly, but then again, this is a hit or miss deal and only happens once in a while. There is no other hardware attached to the computer. Under Performance Issues nothing is listed.

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Hi cnico88,

Intermittent issues are hard to troubleshoot.  While working in normal mode, take a snapshot of your processes and save it.  If or when the issue presents itself, post the screen shot so that we can have a better look at what may be causing this issue.


Dena
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