Windows 7 stuck on shutdown screen

Ever since I upgraded to Windows 7, I cannot properly shut down my PC. Sometimes when I try to shut down, Windows 7 hangs on the shut down (this doesn't happen all the time though, sometimes my comp shuts down fine). I've searched online for solutions but none did the trick.

Tonight I left my computer on the shutdown screen and decided not to manually shut it down by pressing the power button to see what would happen. I left it on for ~10 mins and then it restarted by itself the same way it restarts when you press down the power button - and this led to the screen where you have the option to run in safe made or normal. Now I am on the desktop with a Windows Error Report being sent. The next time I shut down my computer, I'll log off first then shut it down from there and see if that helps.

Am I only one experiencing this BS? Is there a fix? Any help would be greatly appreciated.


Question Info

Last updated April 24, 2019 Views 164,007 Applies to:
Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product,  uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers so make sure all drivers are updated, particularly on Windows Vista and Windows 7.

A.The first step is always to make sure your computer is virus/malware free.

B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit:

How to perform a clean boot in Vista and XP -
How to perform a clean boot in Windows Vista or Windows 7 -

C. If you need more information, here is an excellent shutdown troubleshooter -

Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues.

MS-MVP - Elephant Boy Computers - Don't Panic!
Elephant Boy Computers - Don't Panic!

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