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Windows 7 Blue Screen IRQL_NOT_LESS_OR_EQUAL 0x0000000a

DE
debris101 asked on

getting BSOD's lately any help to solve the problem would be greatly appreciated to pinpoint what i need to fix

 

From bluescreen view

 

050212-16723-01.dmp 2/05/2012 11:53:55 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000020 00000000`00000002 00000000`00000001 fffff800`034c10a2 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16695 (win7_gdr.101026-1503) x64 ntoskrnl.exe+70740     C:\Windows\Minidump\050212-16723-01.dmp 4 15 7600 262,144 

 

ntoskrnl.exe ntoskrnl.exe+ef3d2 fffff800`03410000 fffff800`039ed000 0x005dd000 0x4cc791bd 26/10/2010 7:43:09 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16695 (win7_gdr.101026-1503) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe 
hal.dll  fffff800`039ed000 fffff800`03a36000 0x00049000 0x4a5bdf08 13/07/2009 6:27:36 PM      
kdcom.dll  fffff800`00bb9000 fffff800`00bc3000 0x0000a000 0x4d4d40d9 5/02/2011 5:21:45 AM      
mcupdate_AuthenticAMD.dll  fffff880`00cf7000 fffff880`00d04000 0x0000d000 0x4a5bdf65 13/07/2009 6:29:09 PM      
PSHED.dll  fffff880`00d04000 fffff880`00d18000 0x00014000 0x4a5be027 13/07/2009 6:32:23 PM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\PSHED.dll 
CLFS.SYS  fffff880`00d18000 fffff880`00d76000 0x0005e000 0x4a5bc11d 13/07/2009 4:19:57 PM      
CI.dll  fffff880`00c00000 fffff880`00cc0000 0x000c0000 0x4a5be01d 13/07/2009 6:32:13 PM      
Wdf01000.sys  fffff880`00e39000 fffff880`00edd000 0x000a4000 0x4a5bc19f 13/07/2009 4:22:07 PM      
WDFLDR.SYS  fffff880`00edd000 fffff880`00eec000 0x0000f000 0x4a5bc11a 13/07/2009 4:19:54 PM      
ACPI.sys  fffff880`00eec000 fffff880`00f43000 0x00057000 0x4a5bc106 13/07/2009 4:19:34 PM      
WMILIB.SYS  fffff880`00f43000 fffff880`00f4c000 0x00009000 0x4a5bc117 13/07/2009 4:19:51 PM      
msisadrv.sys  fffff880`00f4c000 fffff880`00f56000 0x0000a000 0x4a5bc0fe 13/07/2009 4:19:26 PM      
pci.sys  fffff880`00f56000 fffff880`00f89000 0x00033000 0x4a5bc117 13/07/2009 4:19:51 PM      
vdrvroot.sys  fffff880`00f89000 fffff880`00f96000 0x0000d000 0x4a5bcadb 13/07/2009 5:01:31 PM      
partmgr.sys  fffff880`00f96000 fffff880`00fab000 0x00015000 0x4a5bc11e 13/07/2009 4:19:58 PM      
volmgr.sys  fffff880`00fab000 fffff880`00fc0000 0x00015000 0x4a5bc11d 13/07/2009 4:19:57 PM      
volmgrx.sys  fffff880`00d76000 fffff880`00dd2000 0x0005c000 0x4a5bc141 13/07/2009 4:20:33 PM      
pciide.sys  fffff880`00fc0000 fffff880`00fc7000 0x00007000 0x4a5bc115 13/07/2009 4:19:49 PM      
PCIIDEX.SYS  fffff880`00fc7000 fffff880`00fd7000 0x00010000 0x4a5bc114 13/07/2009 4:19:48 PM      
mountmgr.sys  fffff880`00fd7000 fffff880`00ff1000 0x0001a000 0x4a5bc11a 13/07/2009 4:19:54 PM      
atapi.sys  fffff880`00ff1000 fffff880`00ffa000 0x00009000 0x4a5bc113 13/07/2009 4:19:47 PM      
ataport.SYS  fffff880`00e00000 fffff880`00e2a000 0x0002a000 0x4a5bc118 13/07/2009 4:19:52 PM      
amdxata.sys  fffff880`00e2a000 fffff880`00e35000 0x0000b000 0x4a12f2eb 19/05/2009 10:56:59 AM      
fltmgr.sys  fffff880`01098000 fffff880`010e4000 0x0004c000 0x4a5bc11f 13/07/2009 4:19:59 PM      
fileinfo.sys  fffff880`010e4000 fffff880`010f8000 0x00014000 0x4a5bc481 13/07/2009 4:34:25 PM      
klbg.sys  fffff880`010f8000 fffff880`01104000 0x0000c000 0x494688a9 15/12/2008 9:41:13 AM      
Lbd.sys  fffff880`01104000 fffff880`01119000 0x00015000 0x4d4aba79 3/02/2011 7:23:53 AM      
Ntfs.sys  fffff880`01214000 fffff880`013b7000 0x001a3000 0x4a5bc14f 13/07/2009 4:20:47 PM      
msrpc.sys  fffff880`01119000 fffff880`01177000 0x0005e000 0x4a5bc17c 13/07/2009 4:21:32 PM      
ksecdd.sys  fffff880`013b7000 fffff880`013d1000 0x0001a000 0x4a5bc156 13/07/2009 4:20:54 PM      
cng.sys  fffff880`01177000 fffff880`011ea000 0x00073000 0x4a5bc814 13/07/2009 4:49:40 PM      
pcw.sys  fffff880`013d1000 fffff880`013e2000 0x00011000 0x4a5bc0ff 13/07/2009 4:19:27 PM      
Fs_Rec.sys  fffff880`013e2000 fffff880`013ec000 0x0000a000 0x4a5bc111 13/07/2009 4:19:45 PM      
ndis.sys  fffff880`0144e000 fffff880`01540000 0x000f2000 0x4a5bc184 13/07/2009 4:21:40 PM      
NETIO.SYS  fffff880`01540000 fffff880`015a0000 0x00060000 0x4a5bc18a 13/07/2009 4:21:46 PM      
ksecpkg.sys  fffff880`015a0000 fffff880`015cb000 0x0002b000 0x4b21e0b4 10/12/2009 11:03:32 PM      
tcpip.sys  fffff880`01602000 fffff880`017ff000 0x001fd000 0x4c15a458 13/06/2010 8:39:04 PM      
fwpkclnt.sys  fffff880`01400000 fffff880`0144a000 0x0004a000 0x4a5bc164 13/07/2009 4:21:08 PM      
scmndisp.sys  fffff880`015cb000 fffff880`015d5000 0x0000a000 0x45add4b3 17/01/2007 12:48:03 AM      
volsnap.sys  fffff880`01000000 fffff880`0104c000 0x0004c000 0x4a5bc128 13/07/2009 4:20:08 PM      
spldr.sys  fffff880`015d5000 fffff880`015dd000 0x00008000 0x4a0858bb 11/05/2009 9:56:27 AM      
rdyboost.sys  fffff880`0104c000 fffff880`01086000 0x0003a000 0x4a5bc48a 13/07/2009 4:34:34 PM      
mup.sys  fffff880`015dd000 fffff880`015ef000 0x00012000 0x4a5bc201 13/07/2009 4:23:45 PM      
hwpolicy.sys  fffff880`015ef000 fffff880`015f8000 0x00009000 0x4a5bc0fa 13/07/2009 4:19:22 PM      
fvevol.sys  fffff880`01811000 fffff880`0184b000 0x0003a000 0x4abd7db2 25/09/2009 7:34:26 PM      
disk.sys  fffff880`0184b000 fffff880`01861000 0x00016000 0x4a5bc11d 13/07/2009 4:19:57 PM      
CLASSPNP.SYS  fffff880`01861000 fffff880`01891000 0x00030000 0x4a5bc11e 13/07/2009 4:19:58 PM      
Unknown_Module_83a67363`90144d02  83a67363`90144d02 83a67363`c4d01451 0x34bbc74f 0x00000000       

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The answered status icon Answer

Hi,

Be sure to check thoroughly for malware, especially rootkits.

If you need to check for malware here are my recommendations - these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as
the cause.

No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 
them in regular Windows when you can.

TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
it will show any infections in the report after running - if it will not run change the name from
tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
check with the other methods below.
http://support.kaspersky.com/viruses/solutions?qid=208280684

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - Free
http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can
download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure it is all gone.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other
security programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back
here or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp?prevx=Y  <-- download

PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro

--------------------------------------------------------

If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

-----------------------------------

Original version is now replaced by the Microsoft Safety Scanner
http://onecare.live.com/site/en-us/default.htm

Microsoft Safety Scanner
http://www.microsoft.com/security/scanner/en-us/default.aspx

----------------------------------

http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

--------------------------------------------------------

After removing any malware :

Also do these to cleanup general corruption and repair/replace damaged/missing
system files.

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-----------------------------------------------------------------------

If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

======================================

If needed AFTER you are sure the machine is clean of all malware. (DO NOT USE IF
MALWARE IS STILL PRESENT.)

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

=======================================

For extreme cases :

Norton Power Eraser - Eliminates deeply embedded and difficult to remove crimeware
that traditional virus scanning doesn't always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully, and only after
you have exhausted other options.
http://us.norton.com/support/DIY/index.jsp

================================

If you are in North America, you can call 866-727-2338 for help with virus and spyware
infections. See http://www.microsoft.com/protect/support/default.mspx for details. For
international information, see your local subsidiary Support site.

Microsoft Support - Virus and Security Solution Center
http://support.microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab0

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

 
Rob Brown - Microsoft MVP - Windows and Devices for IT.
Windows Insider MVP
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