Windows 7 Blue Screen error involving MEMORY MANAGEMENT

I am having this BLUE SCREEN OF DEATH whenever i log in to my PC.

I can still see my desktop but for like 5-10 seconds the blue screen pops up.

 

please help.

 

Question Info


Last updated February 15, 2019 Views 26,660 Applies to:
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Answer

Hi,

Results verified with WinDBG, DumpCHK, and BlueScreenView.

Crash List - Created by using BlueScreenView

Dump File Crash Time Dump File Size Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Computer Name Full Path Processors Count Major Version Minor Version
011011-19297-01.dmp 1/10/2011 2:22:52 AM 289,240 MEMORY_MANAGEMENT 0x0000001a 00000000`00041790 fffffa80`01af5680 00000000`0000ffff 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18267 (vistasp2_gdr.100608-0458) x64   C:\Windows\Minidump\011011-19297-01.dmp 4 15 7600
011011-37097-01.dmp 1/10/2011 2:32:00 AM 285,320 MEMORY_MANAGEMENT 0x0000001a 00000000`00041790 fffffa80`00c6c9c0 00000000`0000ffff 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18267 (vistasp2_gdr.100608-0458) x64   C:\Windows\Minidump\011011-37097-01.dmp 4 15 7600
011011-19141-01.dmp 1/10/2011 2:41:48 AM 271,016 MEMORY_MANAGEMENT 0x0000001a 00000000`00041790 fffffa80`01db3500 00000000`0000ffff 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18267 (vistasp2_gdr.100608-0458) x64   C:\Windows\Minidump\011011-19141-01.dmp 3 15 7600
011011-15615-01.dmp 1/10/2011 1:42:56 PM 270,904 MEMORY_MANAGEMENT 0x0000001a 00000000`00041790 fffffa80`01cb5f40 00000000`0000ffff 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18267 (vistasp2_gdr.100608-0458) x64   C:\Windows\Minidump\011011-15615-01.dmp 3 15 7600
011011-19468-01.dmp 1/10/2011 1:45:02 PM 271,072 MEMORY_MANAGEMENT 0x0000001a 00000000`00041790 fffffa80`01b91380 00000000`0000ffff 00000000`00000000 Ntfs.sys Ntfs.sys+b2e42 NT File System Driver Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101-2205) x64   C:\Windows\Minidump\011011-19468-01.dmp 3 15 7600
011011-17799-01.dmp 1/10/2011 1:51:46 PM 271,072 MEMORY_MANAGEMENT 0x0000001a 00000000`00041790 fffffa80`01d41380 00000000`0000ffff 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18267 (vistasp2_gdr.100608-0458) x64   C:\Windows\Minidump\011011-17799-01.dmp 3 15 7600
011011-19905-01.dmp 1/10/2011 1:56:26 PM 271,072 MEMORY_MANAGEMENT 0x0000001a 00000000`00000031 fffffa80`057de1d0 fffff880`0fdd5000 fffff8a0`021bd06a ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18267 (vistasp2_gdr.100608-0458) x64   C:\Windows\Minidump\011011-19905-01.dmp 3 15 7600
011011-18486-01.dmp 1/10/2011 2:41:50 PM 271,072 MEMORY_MANAGEMENT 0x0000001a 00000000`00041790 fffffa80`01da7200 00000000`0000ffff 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70740 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18267 (vistasp2_gdr.100608-0458) x64   C:\Windows\Minidump\011011-18486-01.dmp 3 15 7600
011011-19406-01.dmp 1/10/2011 2:37:36 AM 285,400 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`001e6261 fffff880`087c6520 00000000`00000000 win32k.sys win32k.sys+126261 Multi-User Win32 Driver Microsoft® Windows® Operating System Microsoft Corporation 6.0.6000.16386 (vista_rtm.061101-2205) x64   C:\Windows\Minidump\011011-19406-01.dmp 4 15 7600

Unfortunately there was nothing in the minidumps that really help significantly. As you can see
all but one were 1A and the other was 3B. 3B can also be memory though other possibilities exist.

NOTE : You are using Iobit antivirus/security and I would uninstall it and check with iobit for a
Removal Tool and/or special instructions for removal. This is to prevent remnants from being
left behind which can cause strange issues. is360.exe, a part of iobit, was implicated in one of
the bug check and it just might be aggravating the issue. See below for recommendations to
use while testing, even better permanently.

The other programs/processes were Windows components which means something else drove
them into fault. The most "likely" suspect is still memory.

================================

BCCode: 3b    0x0000003b

Try removing and reseating all cards, memory, and cables (both ends when possible) - actually
remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. On
a laptop about all that can be done is reseat the memory and clean the vents.

3b is usually a graphic's driver (display adapter/video driver), other possibilities include
but are not limited to antivirus/antispyware/security programs and even memory (mapping).

BCCode: 3b    0x0000003b

Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


BCCode: 3b    0x0000003b  <-- read this link
http://www.faultwire.com/solutions-fatal_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-*1074.html

================================

Here is what I use and recommend : (These are all Free versions and very effective.) 

Avast and Prevx have proven extremely reliable and compatible with everything I have
thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

Avast Home Free - stop any shields you do not need except leave Standard, Web, and
Network running.

Prevx - Home - Free

Windows Firewall

Windows Defender (not needed if using MSE)

IE - Protected Mode

IE 8 - SmartScreen Filter ON  (IE 7 Phishing Filter)

I also have IE to always start with InPrivate Filter active if IE 8.
(You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
right of IE)

Two versions of Avast are available 5.x and 4.8x

Avast 5.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
disabled - click OK
http://www.avast.com/free-antivirus-download

Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
Terminate those you do not use.)
http://www.avast.com/free-antivirus-download#tab4

Or use Microsoft Security Essentials - Free
http://www.microsoft.com/Security_Essentials/

Prevx works well along side Avast or MSE

Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor'a Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that
would be unsual with Avast and Prevx running except for an occasional low level cookie
(no big deal), UPDATE it and then run it as a scanner. I have many scanners and they
never find anything of note since I started using this setup.

http://www.malwarebytes.org/

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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