Unable to boot in Windows 7 - I can't enter safe mode, sytem restore and last known good configuration.

This is what i get when booting up with windows 7. I can't enter safe mode, sytem restore and last known good configuration does not helped...

Any suggestions is apppreciated.

 

original title: STOP: c000021a {Fatal System Error} The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000034 0x00100798). The system has been shut down.

Hi Aaron,

 

Thank you for posting your query in Microsoft Community Forums.

 

If I understand you correctly, you receive error message on the start-up and you are unable to boot into desktop on Windows 7 computer.

 

I understand it must be frustrating, but rest assured, we are here to help you and guide you in the right direction.

 

I would really appreciate if you can help me with the following information.

           

-Did you make any changes on the computer prior to this issue?

 

To avoid this inconvenience in future, I would suggest you to try these methods and check.

 

Method 1

Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except mouse and the keyboard and then boot up.

If this fixes the issue, then add the devices back one at a time until you discover the piece of hardware causing the issue. Then update latest driver for that particular device.

 

Method 2
If issue persists, I would suggest you to perform a startup repair and check if it makes any difference.
Startup Repair: frequently asked questions
http://windows.microsoft.com/en-us/windows7/Startup-Repair-frequently-asked-questions


What are the system recovery options in Windows 7?
http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7
In addition, you can do a System Restore from Windows Recovery Consol.

 

Hope it helps.

Keep us posted if you face any issues on Windows in future. We will be glad to help you.

Regards,
Anil

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Hi Anil.

 

Thank you for your reply.

 

Apparently the problem occurs when i forcefully shut down the computer when it was windows updating.

 

Gave a try on method 1 and it does'nt work.

 

For method 2, startup repair doesn't solve the problem (only give an option to send the problem to microsoft). System restore too doesn't work. (Error occurs when restoring to a previous date)

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Hi Aaron,

 

Thank you for the response.

 

1.       Do you have Windows 7 DVD?

2.       What is the make and model number of the computer?

 

Let us know the status.

Regards,
Anil

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Hi Anil,

 

1. Yes i do have a windows 7 home premium 64bit dvd

2. Im using asus g53jw

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Last updated September 15, 2020 Views 4,428 Applies to: