System fails after automatic Windows 7 update. After repair, message says Windows 7 not genuine?

After a automatic Windows 7 update, system won't boot. Message says to do startup repair with Microsoft installation disk.  Insert disk, do system repair, Windows boots, but now get "This computer is not running genuine Windows".   On shutdown, automatic update starts again.  Next startup, update fails and system won't boot. Repeat the  same sequence, over and over.

 

 

Here is a diagnostic report:

 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RXPMM-G4DP2-G46X3
Windows Product Key Hash: z780yVUqdwDTyfQVnK2t0GBIchQ=
Windows Product ID: 00359-OEM-8703181-33365
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DA3DCAB7-9793-4134-8FFB-A664639A09FB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DA3DCAB7-9793-4134-8FFB-A664639A09FB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G46X3</PKey><PID>00359-OEM-8703181-33365</PID><PIDType>3</PIDType><SID>S-1-5-21-3697153001-35883070-1073680875</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>21013807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-031-833365-02-1033-7600.0000-2452010
Installation ID: 006776665885344023020945918603350696542760247816312434
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: G46X3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/16/2012 11:39:06 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000010240
Event Time Stamp: 12:15:2012 10:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEAonbkWDAP7nhGvIQ0jCZqA2hlYDdurUJ9pk6+4eqC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   052510  APIC1439
  FACP   052510  FACP1439
  HPET   052510  OEMHPET
  MCFG   052510  OEMMCFG
  OEMB   052510  OEMB1439
  ASPT   052510  PerfTune
  OSFR   052510  OEMOSFR
  SSDT   DpgPmm  CpuPm


 

 

Question Info


Last updated December 23, 2017 Views 334 Applies to:

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This thread would be better in another forum.

 

At the end of your first message is an Edit button. Click on the button and change the Windows Topic from Repair and Recovery to Install, Upgrade and Activate. This takes you to the forum where you will find Contributors interested in helping with your type of problem.

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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Please run a full CHKDSK and SFC scan....

 

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

 

At the Command prompt, type

 

CHKDSK C: /R

 

and hit the Enter key.

You will be told that the drive is locked,

and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

 

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

 

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

 

SFC -System File Checker - Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

 

At the Command prompt, type

 

SFC /SCANNOW

 

and hit the Enter key

 

Wait for the scan to finish - make a note of any error messages - and then reboot.

 

 

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

 

Post a new MGADiag report with details of any error messages encountered.

Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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Noel,

 

I did as you described.  The only error message from SFC was "Windows Resource Protection found corrupt files but was able to fix some of them."

 

This is my first time using Skydrive, but I think this is a link to the CBS log:  https://skydrive.live.com/redir?resid=7C2B43AE53076247!126&authkey=!AKiMlho_niYMX20

 

Here is a new MGADiag report:

 

Thanks, Randy

 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-RXPMM-G4DP2-G46X3
Windows Product Key Hash: z780yVUqdwDTyfQVnK2t0GBIchQ=
Windows Product ID: 00359-OEM-8703181-33365
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DA3DCAB7-9793-4134-8FFB-A664639A09FB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DA3DCAB7-9793-4134-8FFB-A664639A09FB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G46X3</PKey><PID>00359-OEM-8703181-33365</PID><PIDType>3</PIDType><SID>S-1-5-21-3697153001-35883070-1073680875</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>21013807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-031-833365-02-1033-7600.0000-2452010
Installation ID: 006776665885344023020945918603350696542760247816312434
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: G46X3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/19/2012 10:13:43 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000010240
Event Time Stamp: 12:15:2012 10:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEAonbkWDAP7nhGvIQ0jCZqA2hlYDdurUJ9pk6+4eqC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   052510  APIC1439
  FACP   052510  FACP1439
  HPET   052510  OEMHPET
  MCFG   052510  OEMMCFG
  OEMB   052510  OEMB1439
  ASPT   052510  PerfTune
  OSFR   052510  OEMOSFR
  SSDT   DpgPmm  CpuPm


 

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There's one problem file in your SFC log.


2012-12-19 09:55:37, Info                  CSI    000002f0 [SR] Cannot repair member file [l:18{9}]"WUDFx.dll" of Microsoft-Windows-DriverFrameworks-UserMode, Version = 6.1.7601.17803, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 

 

I'll work on a fix for that - but in the meantime, please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need to look in the details for Method 2)

 

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

 

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

This may find more problems which we can try to sort out at teh same time - or may fix the one we know about.

Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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I've uploaded a file - RSchiss.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder
C:\RSchiss

Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\RSchiss
hit the enter key - if you get a 'Not Found' error try
DIR D:\RSchiss
or
DIR E:\RSchiss

 

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

 

XCOPY <drive>:\RSchiss <drive>:\windows\winsxs /y /i /s /v /h

 

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.

 

 

Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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Noel,

 

When I press F8 I get a box that asks which device I want to boot from.  It doesn't show Advanced Boot Menu or Repair my Computer.  It asks me to select from the hard drive or CD drive.

 

Thanks, Randy

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Boot from the hard drive, and keep tapping the F8 Key - this should bring up the menu (with luck!)
Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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Noel:

 

OK, that brought up the Repair my Computer.  You say pick that.  If I press enter, with Repair my Computer highlighted, it goes to Windows Boot Manager.  It doesn't ask for a username or password.

 

Are you sure you don't mean scroll down to "Safe mode with command prompt"?

 

Thanks, Randy

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This sounds as if your Recovery Environment has been disabled.

 

We can work around that :)

 

Insert your Windows DVD and boot from that

Select your Language and region settings, and click Next

You should be at teh 'Install now' screen - you do NOT want to install now!

In the bottom left, you'll see 'Repair your computer' - click on that.

You should now see the option to log in to your Windows install

Click Next, and log in if required.

Click on the Command Prompt option, and follow the instructions from my earlier post.

 

Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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