Recurring Blue Screen 0x0000007

original title: Recurring BSOD. Minidumps included.

AMD Athlon 64X2 +4400 2.3ghz

4gb ram

Windows 7 Ultimate 64bit

1TB Hitachi Deskstar SATA HD

NVIDIA GeForce 9800GT

Minidumps:

http://cid-c585d6204ddafe18.skydrive.live.com/redir.aspx?resid=C585D6204DDAFE18!105&Bpub=SDX.Docs&Bsrc=GetSharingLink

i have updated all drivers, uninstalled my 3rd party firewall. now running AVGfree9.0, Spybot SD, and Malwarebytes

the BSOD just keeps coming back, despite my best efforts. though the last stop error changes, as i try different solutions, wheras the first four remain consistent

STOP: 0x0000007F, (0x0000000000000008, 0x0000000080050031, 0x00000000000006F8, FFFFF800028883F0) OR FFFFF8000284F600)

 

 

|

Hi,

Minidumps are not accessible (unauthorized) so you have to make them public.

I would ditch AVG, which is known to cause issues, and also uninstall SpyBot. Keep
malwarebytes (free version). See more recommendations below.

Uninstall and use their Removal Tools as even remnants can cause bizarre issues.

List of anti-malware program cleanup/uninstall tools
http://social.answers.microsoft.com/Forums/en-US/msestart/thread/407bf6da-c05d-4546-8788-0aa4c25a1f91/

------------------------------------------------------------------------------------------

This Hotfix "Might" apply however do not use unless you are fairly sure.

Using two Windows Filtering Platform (WFP) drivers causes a computer to crash when the
computer is running Windows Vista, Windows 7, or Windows Server 2008
http://support.microsoft.com/kb/979278

Also check these :

Stop error message when you run an application that transfers data by using the UDP protocol
in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F
http://support.microsoft.com/kb/981180/

General causes of "STOP 0x0000007F" errors (applies to Vista and Windows 7 as well)
http://support.microsoft.com/kb/137539

===========================================================

For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies
if this thread - top 3 answers.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

----------------------------------------------------

References to Vista also apply to Windows 7.

BCCode: 7f 0x0000007f with the 00000008 parameter usually means a hardware issue.

Even though this is a new build the below methods still apply :

Have you added hardware or updated drivers recently? Check Control Panel - Windows
Updates to see if any drivers have been updated there just before this started happening.

For 7f - this could be a hardware issue such as poorly seated cards or memory, though there are
other causes. Weak powersupply could also lead to this. Use the troubleshooters above and below
and when you get to the  drivers and memory sections refer to my next message below and then
return to the troubleshooters if needed

If a PC remove ALL power. Open case, remove and reseat ALL cards, memory chips, and ALL
cables (do not just try to snug) on both ends if they can be reached and on the device ends if not
(removing the cables and reseating them helps to eliminate minor corrosion).

Notice the 08 (double fault) as 1st parameter means there are likely two causes. Be sure to
Update your drivers manually as using Windows Updates only finds certified drivers and Microsoft
and the Device makers are far behind in that proces. Update NIC, WiFi, BIOS and Video/Display
and other major drivers

If a Laptop or a PC you might have to take to a shop (not BestBuy or other BigBox Stores) or
your System maker's Support.

----------------------------------------------------------------------

BCCode: 7F   0x0000007F  which is the same as 0x1000007F

The UNEXPECTED_KERNEL_MODE_TRAP bug check has a value of 0x0000007F. This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.

This trap could be a bound trap (a trap the kernel is not permitted to catch) or adouble fault(a fault that occurred while processing an earlier fault, which always results in a system failure).

Parameters

The first parameter that appears on the blue screen specifies the trap number.

The most common trap codes include the following:

  • 0x00000000, or Divide by Zero Error, indicates that a DIV instruction is executed and the divisor is zero. Memory corruption, other hardware problems, or software failures can cause this error.
  • 0x00000004, or Overflow, occurs when the processor executes a call to an interrupt handler when the overflow (OF) flag is set.
  • 0x00000005, or Bounds Check Fault, indicates that the processor, while executing a BOUND instruction, finds that the operand exceeds the specified limits. A BOUND instruction ensures that a signed array index is within a certain range.
  • 0x00000006, or Invalid Opcode, indicates that the processor tries to execute an invalid instruction. This error typically occurs when the instruction pointer has become corrupted and is pointing to the wrong location. The most common cause of this error is hardware memory corruption.
  • 0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault

CAUSE

Bug check 0x7F typically occurs after you install a faulty or mismatched hardware (especially memory) or if installed hardware fails.

A double fault can occur when the kernel stack overflows. This overflow occurs if multiple drivers are attached to the same stack. For example, if two file system filter drivers are attached to the same stack and then the file system recurses back in, the stack overflows.

Resolving the Problem

Troubleshooting: If you recently added hardware to the computer, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. Run hardware diagnostics that the system manufacturer supplies to determine which hardware component failed.

The memory scanner is especially important. Faulty or mismatched memory can cause this bug check. For more informaiton about these procedures, see the owner's manual for your computer. Check that all adapter cards in the computer are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.

If the error appears on a newly installed system, check the availability of updates for the BIOS, the SCSI controller, or network cards. These kind of updates are typically available on the Web site or BBS of the hardware manufacturer.

Confirm that all hard disk drives, hard disk controllers, and SCSI adapters are listed in the Microsoft Windows Marketplace Tested Products List.

If the error occurred after the installation of a new or updated device driver, you should remove or replace the driver. If, under this circumstance, the error occurs during the startup sequence and the system partition is formatted with NTFS, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console in order to access the file.

Also restart your computer, and then press F8 at the character-based menu that displays the operating system choices. At theAdvanced Options menu, select theLast Known Good Configuration option. This option is most effective when you add only one driver or service at a time.

Overclocking (setting the CPU to run at speeds above the rated specification) can cause this error. If you have overclocked the computer that is experiencing the error, return the CPU to the default clock speed setting.

Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing the error. You can also disable memory caching of the BIOS to try to resolve the problem.

If you encountered this error while upgrading to a new version of the Windows operating system, the error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version. If possible, remove all third-party device drivers and system services and disable any virus scanners before you upgrade. Contact the software manufacturer to obtain updates of these tools. Also make sure that you have installed the latest Windows Service Pack.

Finally, if all the above steps do not resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can also cause this error.


BCCode: 7F   0x0000007F  which is the same as 0x1000007F  <-- read this
http://www.faultwire.com/solutions-fatal_error/Run-a-system-diagnostic-utility-supplied-by-your-0x1000007F-*1304.html

==========================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

-------------------------------------------------------------------------

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
and then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.
www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Hi,

Here is what I use and recommend : (These are all Free versions and very effective.)

Avast and Prevx have proven extremely reliable and compatible with everything I have
thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

Avast Home Free - stop any shields you do not need except leave Standard, Web, and
Network running.

Prevx - Home - Free

Windows Firewall

Windows Defender (not needed if using MSE)

IE - Protected Mode

IE 8 - SmartScreen Filter ON  (IE 7 Phishing Filter)

I also have IE to always start with InPrivate Filter active if IE 8.
(You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
right of IE)

Two versions of Avast are available 5.x and 4.8x

Avast 5.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
disabled - click OK
http://www.avast.com/free-antivirus-download

Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
Terminate those you do not use.)
http://www.avast.com/free-antivirus-download#tab4

Or use Microsoft Security Essentials - Free
http://www.microsoft.com/Security_Essentials/

Prevx works well along side Avast or MSE

Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor'a Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that
would be unsual with Avast and Prevx running except for an occasional low level cookie
(no big deal), UPDATE it and then run it as a scanner. I have many scanners and they
never find anything of note since I started using this setup.

http://www.malwarebytes.org/

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Sorry this didn't help.

Great! Thanks for your feedback.

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Minidumps should be accessible now, thank you.

Was this reply helpful?

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Hi,

All 4 minidumps were essentially the same and listed the cause as


Crash List - Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company Processor Computer Name Processors Count Major Version Minor Version
081610-22432-01.dmp 8/17/2010 7:40:10 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02884600 xNtKrnl.exe xNtKrnl.exe+71f00       x64   2 15 7600
081610-27877-01.dmp 8/17/2010 7:39:54 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02888600 xNtKrnl.exe xNtKrnl.exe+71f00       x64   2 15 7600
081610-38657-01.dmp 8/17/2010 7:40:02 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`0284f600 xNtKrnl.exe xNtKrnl.exe+71f00       x64   2 15 7600
081710-29109-01.dmp 8/17/2010 7:39:46 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02885591 xNtKrnl.exe xNtKrnl.exe+71f00       x64   2 15 7600


Crash List - Created by using BlueScreenView

Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
xNtKrnl.exe xNtKrnl.exe+3a600 fffff800`0284a000 fffff800`02e27000 0x005dd000 0x4a5bc600 7/13/2009 4:40:48 PM          


xNtKrnl.exe - is listes as the CAUSE - did you or your System maker use ODIN for a BIOS or other driver
update?

ODIN - Hardware Activator
http://webcache.googleusercontent.com/search?q=cache:wUrB3RPLMrUJ:iix.alsyundawy.org/vler/MiKoCok/SeVeN/Windows%25207%2520AIO%2520-%2520activated%2520usng%2520ODIN%2520/readme.pdf+xNtKrnl.exe&cd=6&hl=en&ct=clnk&gl=us

Either it is causing the BlueScreens OR something is causing it to fault. Check the troubleshooter
listed above.

The problem could be your AVG so I would uninstall it and run the AVG Removal Tool as even remnants
can cause bizarre issues. (See recommendations listed below.)

AVG Removal Tool
http://www.avg.com/us-en/download-tools

---------------------

Here is what I use and recommend : (These are all Free versions and very effective.) 

Avast and Prevx have proven extremely reliable and compatible with everything I have
thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

Avast Home Free - stop any shields you do not need except leave Standard, Web, and
Network running.

Prevx - Home - Free

Windows Firewall

Windows Defender (not needed if using MSE)

IE - Protected Mode

IE 8 - SmartScreen Filter ON  (IE 7 Phishing Filter)

I also have IE to always start with InPrivate Filter active if IE 8.
(You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
right of IE)

Two versions of Avast are available 5.x and 4.8x

Avast 5.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
disabled - click OK
http://www.avast.com/free-antivirus-download

Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
Terminate those you do not use.)
http://www.avast.com/free-antivirus-download#tab4

Or use Microsoft Security Essentials - Free
http://www.microsoft.com/Security_Essentials/

Prevx works well along side Avast or MSE

Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor'a Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that
would be unsual with Avast and Prevx running except for an occasional low level cookie
(no big deal), UPDATE it and then run it as a scanner. I have many scanners and they
never find anything of note since I started using this setup.

http://www.malwarebytes.org/

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info


Last updated April 5, 2021 Views 30,512 Applies to: