Random blue screens/restarts

Here's another error I managed to capture.

Terrapin82

We need the crash dumps in order to render the needed assistance.

Please follow the instructions in the link below, to post your crash dumps for analysis.

Blue Screen of Death (BSOD) Created by ZigZag3143 (MS - MVP

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

Hi,

Be sure to update the BIOS, chipset drivers, and the other major drivers directly from the
System/Motherboard Maker's Sites (see driver update methods in the next message).

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies
in this thread - top 3 answers (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the OneDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

==============================================================

BCCode: D1     0x000000D1

Check these KB's

Stop error when you resume a computer that is running Windows 7 or Windows Server 2008 R2
from sleep or from hibernation: "STOP: 0x000000D1"
http://support.microsoft.com/kb/978982

Stop error on a Windows Server 2008 R2-based or Windows 7-based computer when the operating
system uses a virtual storport miniport driver to save a dump file or a hibernation file: "0x000000D1"
http://support.microsoft.com/kb/2320550

Those and 7 other KB Articles are available
http://support.microsoft.com/search/default.aspx?mode=a&query=0x000000D1&spid=14019&catalog=LCID%3D1033&1033comm=1&res=10

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Think Video drivers mainly though it can be others. See the driver section in my generic
bluescreen troubleshooting methods below. BIOS, low level chipset drivers and
antivirus/antispyway/security programs can also cause this. Check the troubleshooter and
when you get to the driver and memory testing sections refer to the generic methods in next
message and then return to the troubleshooter if needed.

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BCCode: D1     0x000000D1

Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x000000D1. This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

Important Info If You Have Received a STOP Code

If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

These actions might prevent an error like this from happening again:

1. Download and install updates and device drivers for your computer from Windows Update.
2. Scan your computer for computer viruses.
3. Check your hard disk for errors.

DRIVER_IRQL_NOT_LESS_OR_EQUAL Parameters

The following parameters are displayed on the blue screen.

Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL <-- read link to see parameters
http://msdn.microsoft.com/en-us/library/ff560244(v=VS.85).aspx 

Cause

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

This bug check is usually caused by drivers that have used improper addresses.

If the first parameter has the same value as the fourth parameter, and the third parameter indicates an execute operation, this bug check was likely caused by a driver that was trying to execute code when the code itself was paged out. Possible causes for the page fault include the following:

• The function was marked as pageable and was running at an elevated IRQL (which includes obtaining a lock).

• The function call was made to a function in another driver, and that driver was unloaded.

• The function was called by using a function pointer that was an invalid pointer.

Resolution

To begin debugging, use a kernel debugger to get a stack trace.

If the problem is caused by the driver that you are developing, make sure that the function that was executing at the time of the bug check is not marked as pageable or does not call any other inline functions that could be paged out.

BCCode: d1   0x000000d1  <-- read this link
http://www.faultwire.com/solutions-fatal_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-*1210.html?order=votes

==========================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional, Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html 

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html 

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW
to Hide Microsoft drivers - update those without Dump in their names. (Also update
the BIOS and chipset drivers.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW
to Hide Microsoft drivers - update those without Dump in their names. (Also update
the BIOS and chipset drivers.)

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred
to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
and then go look for new ones manually if you wish.

How to stop Windows 7 automatically installing drivers
http://support.microsoft.com/kb/2500967

=========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Have you tried safe mode? does it stay on longer in safe mode?

Here's a link to my dump files.

https://onedrive.live.com/redir?resid=4B5E31A97F5F7661%21127 

I've updated my motherboard/BIOS drivers and those seem to be fine.  However, as for updating anything else on my pc (Windows Update or my latest Catalyst Control Center versions for my video card) that seems impossible as the downloads either look like they freeze, or the computer gets a BSoD and force restarts.  It seems like while in safe mode it lasts a bit longer before getting an error but I still get them.  Seems like any kind of load on the PC from trying to download an update to trying to view a webpage, whether in safe mode or not, results in an eventual error and restart.  Thank you for the responses so far and please let me know if there's any other information you need. 

Hi,

You can try to update the drivers in Safe Mode (repeatedly tap F8 as you boot). However that
probably will not help much in this case.

Checked all the minidumps and there was no real help as the cause was a variety of Windows
components which means something else drove them into Fault. There were 9 different
Bug_Check in the 19 minidumps.

The fact there was no specific cause as well as the number of different Bug_Check both point
to hardware being involved.

Remove ALL power then reseat the cards, memory, and cables (on both ends when possible) -
actually remove and replace - do not just snug. Clean out the dust bunnies, clear the vents,
and ensure the fans are all operating.

BiosVersion = F22
BiosReleaseDate = 11/14/2013
SystemManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = Z77-D3H

Check with Gigabyte Support or a real computer shop (one that does its own in-shop service).

Gigabyte Support
http://www.gigabyte.com/support-downloads/technical-support.aspx

Gigabyte Downloads
http://www.gigabyte.com/support-downloads/download-center.aspx

GVTDrv64.sys dated 9/5/2006 is a very old Gigabyte utility - not sure what it does however
if there are no newer versions check with Gigabyte to see if it can be uninstalled.

The AppleCharger has been known to cause some issues.

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Here's a link to my dump files.

https://onedrive.live.com/redir?resid=4B5E31A97F5F7661%21127 

I've updated my motherboard/BIOS drivers and those seem to be fine.  However, as for updating anything else on my pc (Windows Update or my latest Catalyst Control Center versions for my video card) that seems impossible as the downloads either look like they freeze, or the computer gets a BSoD and force restarts.  It seems like while in safe mode it lasts a bit longer before getting an error but I still get them.  Seems like any kind of load on the PC from trying to download an update to trying to view a webpage, whether in safe mode or not, results in an eventual error and restart.  Thank you for the responses so far and please let me know if there's any other information you need. 

Terrapin82

I've not gone through all the crash dumps yet, but the first thing that jumps out at me is that your system is not is not updated to the latest service pack (SP1) available for your operating system. Lets start our troubleshooting there.

First step is to navigate to windows Update and download and install all available critical updates. If the list includes Windows 7 SP1, install it, but if it doesn't, I'd like you to run the System update readiness tool before checking again for the next batch of updates.

But if you do get Windows 7SP1 in your initial check for updates, and you run into an installation problem, refer to the links below for troubleshooting help and helpful tips.

Troubleshoot problems installing a service pack for Windows 7 or Windows Server 2008 R2

http://windows.microsoft.com/en-us/windows7/troubleshoot-problems-installing-service-pack

System Update Readiness Tool

http://support.microsoft.com/kb/947821

Learn how to install Windows 7 Service Pack 1 (SP1)

http://windows.microsoft.com/en-US/windows7/install-windows-7-service-pack-1

Note: Update this driver below if you can, before proceeding.

L1C62x64 L1C62x64.sys Wed Aug 03 02:21:09 2011 (4E38E8D5)

Driver Description:  Atheros NIC driver

http://www.qca.qualcomm.com/resources/driverdownloads/

When you are done, monitor your system for stability and if you are still crashing, we'll address the as the happen.

Thanks for the help.  I cleaned and reseated my ram/video card/ wires etc and I'm still getting the same errors.  Since the errors and dump files gave no indication as to what specific problem it might be, and you said it points to hardware, what would be your best guess as to which piece it is?  Hard drive is by far the oldest and most worn out piece on my PC, bought in 2009.  RAM/CPU bought in 2012 and have been working perfectly, never overclocked, and my video card was bought less than 3 months ago.  I plan on bringing my PC to a shop for diagnostics and repair ASAP.

Thanks XP.  In between crashes I've been trying to update as much as I can.  Got about 30 or so updates left on the list before I'm finished.  I will double check and make sure the SP1 update had been installed and I will download the Blue screen view program and post any results shortly.