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Random blue screen problems when playing

MWestergaard asked on

Hello,

This is my first time posting here, and I'll admit that I am not the most tech savvy person, but I do hope someone has the time to help me out with a little recurring problem I seem to be having lately. When I play a game (Diablo 3 recently) I always run into the blue screen. Sometimes I can be playing for 10 minutes, sometimes I can play for hours, but it always happens in the end. I have only had this happen in this particular game, and only as of late. The message I get is this:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1030

Additional information about the problem:
  BCCode:    a0000001
  BCP1:    0000000000000005
  BCP2:    0000000000000000
  BCP3:    0000000000000000
  BCP4:    0000000000000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\032714-18875-01.dmp
  C:\Users\Mads\AppData\Local\Temp\WER-47578-0.sysdata.xml

My specs are:

Processor: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz

Graphics Card: AMD Radeon R9 200 Series

Total RAM: 8.0 GB (1600 mhz i believe)

Motherboard: ASRock P55 Pro/USB3

I realise that you probably can't determine much from this, but I'll gladly send more information.

I've tried alot of things, everything from memory tests, cleaning the PC with various tools and updating drivers, but the problem persists.

Any help would be greatly appreciated!

/Mads

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Patrick Barker replied on

Thanks for the kernel-dump!


All of the attached DMP files (including the kernel) are of the 0xA0000001 bug check.

This is specifically an ATI/AMD based bug check. If we take a look at the call stack, we can see the AMD video driver called directly into the bug check as opposed to Windows going through its traditional fault handling, etc:

2: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`0318c808 fffff880`0f2472ce : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`0318c810 fffff880`0f256370 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`09d1c7a8 : atikmdag+0x282ce
fffff880`0318c850 fffff880`0f2a04b9 : fffffa80`09d65f30 fffff880`02f2de34 00000000`00000000 fffffa80`09d1c010 : atikmdag+0x37370
fffff880`0318c880 fffff880`0f2a1f6c : 00000000`00000000 fffff880`0f255933 fffffa80`09a34800 fffffa80`000000a0 : atikmdag+0x814b9
fffff880`0318c900 fffff880`0f2a20a9 : fffffa80`09a48b60 fffff880`0318ca61 00000000`00000000 fffff880`0318ca61 : atikmdag+0x82f6c
fffff880`0318c980 fffff880`0f2a2166 : fffffa80`09a19000 00000000`0000000a 00000000`00000000 fffff880`0318cb20 : atikmdag+0x830a9
fffff880`0318c9c0 fffff880`0f2a2285 : fffffa80`09a19000 00000000`00000000 fffffa80`00000000 fffff880`0316efc0 : atikmdag+0x83166
fffff880`0318cac0 fffff880`0f2ab441 : fffffa80`09a1ad70 fffffa80`09a26e80 fffffa80`09a19000 fffff880`0f2ab266 : atikmdag+0x83285
fffff880`0318cb10 fffff880`0f29ed18 : fffffa80`00000000 fffffa80`09a19000 fffff880`0318cc70 00000000`00000001 : atikmdag+0x8c441
fffff880`0318cb60 fffff880`0f243f55 : fffffa80`08349880 fffffa80`0788a480 00000000`0000ea16 00000000`00000000 : atikmdag+0x7fd18
fffff880`0318cb90 fffff880`044092f6 : fffff880`03164180 00000000`00000000 00000000`00000000 fffffa80`09d17a00 : atikmdag+0x24f55
fffff880`0318cbc0 fffff800`034cba1c : fffff880`03164180 fffff880`0318cc70 fffffa80`0788a480 fffffa80`09d17a00 : atikmpag+0x92f6
fffff880`0318cbf0 fffff800`034c78a2 : fffff880`03164180 fffff880`0316efc0 00000000`00000000 fffff880`02e3a588 : nt!KiInterruptDispatch+0x16c (TrapFrame @ fffff880`0318cbf0)
fffff880`0318cd80 00000000`00000000 : fffff880`0318d000 fffff880`03187000 fffff880`0318cd40 00000000`00000000 : nt!KiIdleLoop+0x32

Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Regards,

Patrick

Debugger/Reverse Engineer.
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