Protected Content Migration window wants a password, but won't accept the password it is asking for.

I upgraded from Vista 64-bit to Windows 7 64-bit.  I used the Easy Transfer program to save my settings out to my wife's computer hard drive prior to doing the upgrade.  I have now used the Easy Transfer program to move my settings back to my Windows 7 install.  It appears that everything has transferred appropriately, but I have a window open that says "Type the password for your old computer   Protected content was recently transferred to this computer.  Type the password for your user account on the old computer listed below to update the content protection on your new account."  The password on the new account and the old account are the same.  However, when I type in the password I get a message "The password is incorrect."  I have checked, rechecked, rerechecked and still no success.  Can someone help me understand what exactly this window might be looking for?  Also, what will be missing if I just cancel out of this box?

Thanks,

Floyd

 

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Last updated November 1, 2019 Views 8,881 Applies to:

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Hi Floyd,

Welcome to Microsoft Answers community.

Before we get started trying to troubleshoot your issue can you provide some additional information to help us fix the issue.

a.                  What types of files are you trying to access ?

            b.                  Is it happening with all the files you created the backup and restored ?

            c.         Did you perform a upgrade or custom install of Windows 7?

            d.         Check if you have windows.old folder in your hard drive?

            e.         Did you set any password while creating a backup?

            
If you have any Security software, you may try disabling security software and check if you can access those files.

Also try accessing those files in safe mode.

To use a Safe mode option, follow these steps:

1.    Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.

2.    Use the arrow keys to choose Safe Mode in Windows Advanced Options menu appears, and then press ENTER.

Hope this information is helpful.
Let me know if this worked.

Thanks and Regards:
Umesh P - Microsoft Support
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I have the same issue that FloydLawrence experienced (Nov 26, 2009 2:01 PM posting), though with a locally mounted external hard drive as location for the backup file.

Easy Transfer issued the "Your Transfer is complete" notice. The reports about what was transferred and lists of programs are accessible. My old desktop is back, along with icons for various programs and files (e.g., PPT, XLS and PDF files). I've checked a few of the document files, and they display ok. So, as far as I can easily tell, I do not have a problem with access to all files or to any specific files.

The answer from Umesh looks like the start (not the end) of the solution. Here are answers to the questions he posed, for my case:

a. I'm hoping for access to all the files that were backed up from my old computer account using Easy Transfer.
b. The "Protected Content Migration" prompt has appeared spontaneously at the end of the Easy Transfer reload operation. It does not name any particular files for which access needs authentication. It simply asks for the "password for your user account on the old computer listed below to update the content protection on your new account." That password is well known to me, but does not satisfy the request. [I've tried re-entering, checking caps-lock, etc.]
c. I performed a custom install of Windows 7, as I upgraded from my old 60Gbyte drive to a brand new 160Gbyte drive as part of the migration.
d. A great many folders and files are on my new hard drive, apparently successfully reloaded by Easy Transfer. None of the folders on my new hard drive is named windows.old.
e. I don't recall either setting a password for the backup file when it was created or entering a password when I started the Easy Transfer reload from the external hard disk, but I understand this is required in any case - and I have (as noted) succeeded in recalling a great deal (all?) of the material to my new internal hard disk. By default, I would have used the password for my old computer account login (the same password I've tried to use for the "Protected Content Migration" password request).

I do not have any special security software installed, beyond whatever came with Win7 and with Norton Internet Security 2010 (which I installed first thing after loading Win7 and its updates).

I'm not sure what/how a Safe mode boot-up will help. Is the intent to re-run an Easy Transfer recovery while booted in Safe mode? I'm glad to try it, but want to make sure that this is the intended step before I dismiss the "Protected Content Migration" dialog and reboot. I have the same question that Floyd posed originally: "...what will be missing if I just cancel out of this box?"

Thanks for any help.

Robert

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Interesting, I am seeing the same issue on a system for multiple users.

The system is shared, and both users get the prompt and "password is incorrect", yet it seems each can access their documents, pictures, and music.

Easy transfer from XP 32-bit to Windows 7 32-bit via network.

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I also experience the same issue. 

The series of questions as a response from the Microsoft Support is COMPLETELY pointless.

We do not know what types of files that the Easy Transfer is trying to grab.

It is obviously not happening with all the files, only the account protected ones.

We are targeting to access the protect files in the OLD computer.  Who cares if the Win 7 is a custom install or upgrade!

And as for SAFE MODE.  By the time I get to the safe mode, I would have already dismissed the message and rebooted the computer.


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Has anyone resolved this?  I am transferring from an old to new PC using the external hard drive option and have the same problem - My old PC did not have a password on my account and it won't let me pass this by leaving it blank

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I just finished using Easy Transfer across a home network, from my old Vista PC to my new Windows 7 PC.  At the end of it I had the same issue where I was being asked for the password on my old computer, but when I typed it in I was told the password was incorrect. Out of frustration I tried typing in every old password I could think of, and finally typed in the current password on my old computer, followed by a '1' - and it worked!!

I don't know if it was a fluke, or an older version of the password, or what. But it might be worth trying if you are having this problem. I'd be interested to know if it works for anyone else as well.

To be clear, if the password on your old computer is "password", try typing in "password1". It worked for me...

 

John

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I found out that there is no resolution for this issue but, I found 2 ways of recovering your files:

 

1. You can slave the drive and use a third-party data recovery software or

2. You can 'unhide' the 'Protected Content Migration' files in Windows Explorer. I found out that the 'password' 'unhides' those files for you and restore all your settings automatically, if you can figure out the password that it is asking you to provide. You can painstakingly do this yourself, manually and remove the 'Hidden' file\folder attribute and the 'Read-only' attribute.

 

Have fun!

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I'm seeing the same problem with Windows Easy Transfer from Windows 7 to Windows 7. Protected Content Migration window comes up and won't accept my password. I'm assuming it requires the original password for the account, but I have no idea what that was (it's three years old!)

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This is really ridiculous and microsoft doesn't even have an answer to this???

I know exactly what my old password is because I just did it an hour ago on my windows XP, and now that I'm trying to migrate the user to windows 7, it's asking for the password for the same user but whatever I typed in, it always says the password is incorrect. What gives?

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An interesting idea but I couldn't get it to work, so I think it is probably (unfortunately) a fluke.

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