physical memory dump blue screen of death

I keep getting the physical memory dump blue screen of death error at least once a day.  It occurs relatively randomly, but one thing that always triggers it is trying to stream video online (through, colbert report, although bizarrely netflix seems to be fine).  I'm pretty sure I did a big windows update before the problem started.  We also upgraded our internet package and got a new modem (10mbps download upgraded to 50).  My laptop feels a bit hotter than usual, but it idles around 50-60 C.

I ran a test with the Windows Memory Diagnostic tool, which showed that everything was fine.  I'm not really sure what else to do, any help would be greatly appreciated.

Here is the latest dump file, I can upload more if that would be helpful.

Thanks in advance

The attached DMP file is of the REFERENCE_BY_POINTER (18) bug check.

This indicates that the reference count of an object is illegal for the current state of the object.

3: kd> kv
ChildEBP RetAddr  Args to Child             
8d756cfc 830861c2 00000018 85985830 89b72ef0 nt!KeBugCheckEx+0x1e
8d756d20 83086170 89b72ef0 9281bcf5 8d756de0 nt!ObfDereferenceObjectWithTag+0x4b (FPO: [0,0,3])
8d756d28 9281bcf5 8d756de0 88e12000 00000000 nt!ObfDereferenceObject+0xd (FPO: [0,1,0])
WARNING: Stack unwind information not available. Following frames may be wrong.
8d756d40 9281daac 003a6060 8d756e7c 8d756de0 atikmdag+0x14cf5
8d756d54 9282a18b 88e12000 8d756de0 8d756dbc atikmdag+0x16aac
8d756d64 928793db 8596e000 8d756d78 8d756e54 atikmdag+0x2318b
8d756dbc 9287a902 886f3000 9281da69 88e12000 atikmdag+0x723db
8d756e18 9287bf06 886f3000 886fdf30 00000001 atikmdag+0x73902
8d756e38 9287be6a 886f3000 8d756e54 888528c0 atikmdag+0x74f06
8d756ef8 9287847f 886f3000 888528c0 8d756f18 atikmdag+0x74e6a
8d756f08 9281d91d 886f3000 859709d8 8d756f28 atikmdag+0x7147f
8d756f18 91d56e82 888528c0 88831010 8d756f48 atikmdag+0x1691d
8d756f28 930afb45 888528c0 85970d10 8645e8b4 atikmpag+0x5e82
8d756f48 83085675 85970d10 85970920 00000000 dxgkrnl!DpiFdoDpcForIsr+0x28 (FPO: [Non-Fpo])
8d756fa4 830854d8 8d736120 8645e830 00000000 nt!KiExecuteAllDpcs+0xf9
8d756ff4 83084c9c aef27ce4 00000000 00000000 nt!KiRetireDpcList+0xd5
8d756ff8 aef27ce4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c (FPO: [Uses EBP] [0,0,1])
83084c9c 00000000 0000001a 00d6850f bb830000 0xaef27ce4

From above we can see many dxkngrl.sys calls (DirectX) and atikmdag.sys (ATI/AMD video driver)

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys


Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.


Debugger/Reverse Engineer.

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Question Info

Last updated December 25, 2017 Views 798 Applies to: