My friend 's HP Laptop with Windows 7 would not boot up. A file was missing. She bought Windows 8 thinking it would help but it didn't. What should I do?

Should I run the repair option in safe mode, or do a system restore?
 

Question Info


Last updated December 23, 2017 Views 54 Applies to:
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Answer

Hi,

 

Welcome to Microsoft Community Forums. I understand that your friends laptop is not booting up due to some files are missing.

 

1)      What happens when you try to boot the computer?

2)      What’s the complete error?

 

Follow the methods for troubleshooting steps.

 

Method 1:

 

I suggest you to boot in safe mode. If the computer boots to the desktop in safe mode, then I suggest you to check in a clean boot.

 

Step 1:

 

I suggest you to boot in safe mode.

 

Refer to the link to boot in safe mode.

 

Advanced startup options (including safe mode).

 

http://windows.microsoft.com/en-in/windows7/advanced-startup-options-including-safe-mode

 

Step 2:

 

I suggest you to perform clean boot.

 

Refer to the link to perform clean boot.

 

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8.

 

http://support.microsoft.com/kb/929135

 

Note:

 

After performing clean boot start the computer in normal mode.

 

Follow the steps to start the computer in normal mode.

 

a.       Click Start, type msconfig.exe in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, you should type the password or click Continue.

 

 

b.      On the General tab, click the Normal Startup option, and then click OK.

 

 

c.       When you are prompted to restart the computer, click Restart.

 

Method 2:

 

If the computer fails to boot to the desktop in safe mode, then I suggest you to perform startup repair.

 

Refer to the link to perform start up repair.

 

Startup Repair.

 

http://windows.microsoft.com/en-in/windows7/products/features/startup-repair

 

Method 3:

 

If startup repair fails, then I suggest you to perform system restore from Winre.

 

Follow the steps to perform system restore from Winre.

 

1) Use the Windows 7 DVD to start the computer in Windows Recovery (WinRE).
2) In WinRE, open a command prompt. To do this, follow these steps:
On the Install Windows screen, select the appropriate Language to install, Time and
currency format, and Keyboard or input method options, and then click Next.
3) Click Repair your computer.
4) Click the 7 installation that you want to repair, and then click Next.
5) Click Command Prompt.
At the command prompt, type the following command, and then press ENTER:
chkdsk drive: /f and chkdsk drive: /r.

 

If the issue still persists and if you have issues related to Windows please feel free to reply us we will be happy to help you.

 

Thank you.

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