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MSI GT60 BSOD WIN7 IRQL_GT_ZERO_AT_SYSTEM_SERVICE

JohnsonChung92 asked on

I've been running into this crash twice in two days.   It happens as soon as I finish a game in League of Legend. Any idea how to fix this?  Is there a driver i need to update?    Thank you!

Here is the dump file: 

Dump File         : 031414-7316-01.dmp
Crash Time        : 3/14/2014 1:02:16 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`7780132a
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0d357b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\031414-7316-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 301,640
Dump File Time    : 3/14/2014 1:02:55 AM

Here are some system specs: 

Operating Sytem: Windows 7 Home Premium Edition Service Pack 1 (Build 7601), 64-bit
Motherboard: Micro-Star International Co., Ltd. MS-16F4
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz 
SSD: TOSHIBATHNSNF128GMCS(128GB)    + 1TB HDD
Graphic Cards: Intel(R) HD Graphics 4600; NVIDIA GeForce GTX 770M
Audio: Realtek High Definition Audio
Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)  
Killer Wireless-N 1202 Network Adapter 

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Patrick Barker replied on

That worked, thanks very much!

All of the attached DMP files are of the IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4A) bug check.

This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.

-- PROCESS_NAME:  vsserv.exe

^^ Consistent process faulty throughout each crash dump. This specific process is in relation to Bitdefender.

-------------------

Remove and replace BitDefender with Microsoft Security Essentials for temporary troubleshooting purposes as it appears to be causing conflicts:

BitDefender removal - http://www.bitdefender.com/support/how-to-uninstall-bitdefender-333.html

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

Regards,

Patrick

Debugger/Reverse Engineer.
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