MSI GT60 BSOD WIN7 IRQL_GT_ZERO_AT_SYSTEM_SERVICE

I've been running into this crash twice in two days.   It happens as soon as I finish a game in League of Legend. Any idea how to fix this?  Is there a driver i need to update?    Thank you!

Here is the dump file: 

Dump File         : 031414-7316-01.dmp
Crash Time        : 3/14/2014 1:02:16 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`7780132a
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0d357b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\031414-7316-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 301,640
Dump File Time    : 3/14/2014 1:02:55 AM

Here are some system specs: 

Operating Sytem: Windows 7 Home Premium Edition Service Pack 1 (Build 7601), 64-bit
Motherboard: Micro-Star International Co., Ltd. MS-16F4
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz 
SSD: TOSHIBATHNSNF128GMCS(128GB)    + 1TB HDD
Graphic Cards: Intel(R) HD Graphics 4600; NVIDIA GeForce GTX 770M
Audio: Realtek High Definition Audio
Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)  
Killer Wireless-N 1202 Network Adapter 

 

Question Info


Last updated December 26, 2017 Views 899 Applies to:
Answer

That worked, thanks very much!

All of the attached DMP files are of the IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4A) bug check.

This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.

-- PROCESS_NAME:  vsserv.exe

^^ Consistent process faulty throughout each crash dump. This specific process is in relation to Bitdefender.

-------------------

Remove and replace BitDefender with Microsoft Security Essentials for temporary troubleshooting purposes as it appears to be causing conflicts:

BitDefender removal - http://www.bitdefender.com/support/how-to-uninstall-bitdefender-333.html

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

Regards,

Patrick

Debugger/Reverse Engineer.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.