Kernel-power- Event ID: 41- Task:63

Hello, there. I've been having computer crashes now for around 2 months. I have a HP pavilion g7 laptop. When this started, my computer kept freezing and crashing from the Intel HD graphics driver. It used to give me a 'Intel Graphics driver has stopped responding and has successfully recovered.'I have not had this error in around a month, though, but I am still having computer crashes. 

When the computer crashes, It just turns off abruptly. I get no Blue Screen Of Death. Google has not helped me at all. I have tried memory tests, set my BIOS back to factory settings, made sure my laptop was not over heating, reinstalled my drivers, etc. I still can not figure out the problem. I thought it might be the battery, but the battery seems to be working fine.

Well, here's the info from Event Viewer.

General: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log name: System                     Logged: 7/9/2012 5:04:26 PM
Source: Kernel-Power               Task category: (63)
Event ID: 41                                  Keywords (2) 
Level: Critical                                Computer: Shell-HP
User: System
OpCode: Info


Friendly view:

- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2012-07-09T21:04:26.284413700Z
EventRecordID 29952
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Shell-HP
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

XML View:

- <Event xmlns="">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2012-07-09T21:04:26.284413700Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>

You can also look in event viewer.  It will tell you why it is doing that.

Please provide us with your Event Viewer administrative logs by following these steps:

Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here (if you can) to skydrive or a file sharing service

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT

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Question Info

Last updated June 15, 2020 Views 8,897 Applies to: