Question

Q: Black screen after system restore This thread is locked from future replies

I have a samsung n150 its running windows 7 starter and i system restored it. The computer goes through the restore process and seems fine, i put in my password and it goes black, the only thing i can see is the mouse. I can go into safemode and such. I went into safemode with command prompt and tried to system restore again but to find that nothing changed. This netbook doesnt have a disc drive so i dont know what i can do.

 

All the safemodes and everything boot a black screen with the mouse visible. When i load windows normally i can pull up task manager and thats visible, and from there i can pull up the internet and everything but the desktop doesnt show up nor does it respond when i click randomly on the black screen and there is not tool bar at the bottom with start and everything.

Answer

A:

Hello Camrongodbout,

Give a try with the following:

Step 1:

1.     Open task manager.

2.     Click File.

3.     New Task (Run...).

4.     Type %windir%\explorer.exe and then click ok.

Check if any of the devices is conflicting in the boot process.

Step 2:

Try updating the graphics card drivers from the manufacturer’s site and check:

http://windows.microsoft.com/en-US/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly

For your information: 

http://windows.microsoft.com/en-US/windows7/products/compare 

Regards,

Savan – Microsoft Support. 

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Views: 4698 Last updated: December 2, 2017 Applies to: