how do i return my computor to windows 7 factory settings?

I've had my laptop (Vaio) for about 7 months now and it came with windows 7 built in. A couple of weeks ago i got a virus and did some things to get rid of it, and when i did, it messed things up, like itunes, steam, ect says that they cannot connect to the server. So i was thinking why not do a complete overhaul of the memory and start fresh, but for some reason i cant find the return to factory settings. Yes ive been to the recovery page in the control panel and yes ive clicked on advanced, but it only gives me two options reinstall windows, i would but i dont have the disk (came pre installed). Or use a system image you created earlier, and i never created one.

 

Can someone help me?!

Answer
Answer
You need to read the manual that came with your laptop. It gives you detailed instructions for returning the machine to factory condition. If you are unable to locate the manual, download a new copy from the Sony site.

5 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated April 8, 2020 Views 11,023 Applies to: