How can I Stop Windows 7 Blue Screen Error 0x0000008E (0x8AE26487, 0xAFE3875C, 0x00000000) ?

How can I Stop Windows 7 Blue Screen Error 0x0000008E (0x8AE26487, 0xAFE3875C, 0x00000000) 

[ataport. SYS - Address 8AE26487 base at 8AE20000, DateStamp 4ce788e8] ?

 

Question Info


Last updated December 23, 2017 Views 356 Applies to:

Hi Max,

 

Thank you for posting the question on the Microsoft Community Forums.


Based on the description provided, it looks like you are receiving a Blue Screen on your computer.


It would be great if you could answer these questions in order to assist you further.

1.     Have you made any changes to the computer prior to this issue?

2.     Are you able to login to the computer now?

Blue screen can be caused by hardware and software issues, STOP 0x0000008E errors are usually caused by memory hardware failures and more rarely by device driver issues.

 

Let’s try a few steps which will help us to fix this issue.


First step,
I would suggest you to disconnect all the external devices other than mouse and keyboard and then restart the computer and check if it helps.

Refer to the steps from the following Microsoft article and check.

Resolving stop (blue screen) errors in Windows 7
http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7


Notes:


While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.


When you perform System Restore to restore the computer to previous state, programs and updates you installed are removed.

Before performing in-place upgrade, I would recommend you to Back up your files using windows backup.

 

Do let us know if you need any further help to resolve this issue and we will be more than happy to help you.

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Hey, 

I'm able to login to my computer in safe mode. I have already restored my pc but I still get blue screen error. Any further help will be appreciated. Thanks


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Please post a copy of your dumpfile as shared file to your Sky Drive with a link here.

For advice on how to configure your system to create dump files please read:
http://support.microsoft.com/kb/254649

 

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

 

What is your computer make and model? If not a branded computer what is your motherboard make and model?

 

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

http://www.nirsoft.net/utils/driverview.html

 

Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here. The request for a copy of this file is additional to answering the question about make and model. Failure to deal with both requests will delay finding a solution.

Please say if you need help with using Sky Drive.

Gerry
Stourport-on-Severn, Worcestershire, England
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The computer model is below:

 

HP Compaq 8510p

OS Name Microsoft Windows 7 Professional 
Version 6.1.7601 Service Pack 1 Build 7601 

 

Skydrive Files Below:

 

Dump Files:

http://sdrv.ms/XZccNT

 

System Info File:

http://sdrv.ms/Zjv3GU

 

 

 

 

 

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Max

 

Your problems seem to have started on 28 February. They could be a result of installing Windows Update KB2670838. A lot of users have experienced problems since installing this update. Try removing KB2670838.

http://windows.microsoft.com/en-US/windows7/Remove-an-update

 

You then need to hide the update to prevent it reinstalling select Start, All Programs, Windows Update, Check for Updates. When the list of available updates appears right click on KB2670838 and select Hide. Restart your computer.

 

If that does not resolve then you need to do what follows.

 

You have not uploaded a copy of your dumpfile. Please post a copy of your dumpfile as shared file to your Sky Drive with a link here.

 

For advice on how to configure your system to create dump files please read:

http://support.microsoft.com/kb/254649

 

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

 

There seem to be more one version of your model. Please check the details.

 

If Desktop
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=uk&dlc=en&docname=bph07555&jumpid=hpr_r1002_usen_link2&lc=en&tool=

If Laptop:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00033108

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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