Help with Windows 7 Blue Screen Error 0x00000024 NTFS_FILE_SYSTEM

Hi, I would like any advice or help that can be given with a BSOD problem I am having.  At least once a day I have receiving a BSOD that is the error 0x24 NTFS_FILE_SYSTEM.  I have also seen some errors related to ntoskrnl.exe but the majority are NTFS.

I've run checkdisk several times and there are no errors reported.  However, each run does clean up some unused index entries and unused security descriptors.

This is happening on a 5 month old Dell Latitude laptop.  I thought I had traced the issue to the Stexbar utility but I am still getting the crashes after uninstalling the program.

Details of the most recent crash are below (hopefully it displays correctly).

Thanks
Paul.

[code]
Crash List
Created by using BlueScreenView
Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3

Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
040213-155111-01.dmp 02/04/2013 09:39:25 NTFS_FILE_SYSTEM 0x00000024 00000000`001904fb fffff880`0aa33548 fffff880`0aa32da0

fffff800`02cf9a47 Ntfs.sys Ntfs.sys+48d8         x64 ntoskrnl.exe+75c40         C:\Windows\MiniDump\040213-155111-01.dmp 4 15 7601 262,144

[/code]


 

Question Info


Last updated December 23, 2017 Views 674 Applies to:

Please post a copy of your dumpfile as shared file to your Sky Drive with a link here.

 

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

 

What is your computer make and model? If not a branded computer what is your motherboard make and model?

 

Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

http://www.nirsoft.net/utils/driverview.html

 

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share with everyone and post a link here. The request for a copy of this file is additional to answering the question about make and model.

 

Please say if you need help with using Sky Drive.

Gerry
Stourport-on-Severn, Worcestershire, England
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Hi,

Here is the dump file. http://sdrv.ms/YYNldF

The computer is a Dell Latitude E5420.
Processor: Intel Core i5-2520M CPU @ 2.50GHz
RAM: 4.0GB Installed (3.9GB usable)

Here is the Driver View detail: http://sdrv.ms/YYMKJ3

And here is the SystemInfo: http://sdrv.ms/YYNr4V

Thanks for your assistance.
Paul.

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Update E5420 System BIOS to version A12:
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/latitude-e5420?driverId=PC2G7&fileId=3164205695&osCode=W764&languageCode=EN#

 

Updating the BIOS is not without risk so back up your data files to external media before starting to update.

 

Print off the installation instructions before downloading. The instructions are in the link above.

 

When you have updated we can look at what further needs to be done.

Gerry
Stourport-on-Severn, Worcestershire, England
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Hi,

I have updated to BIOS A12 and I have also updated the Intel HD video driver to version 9.17.10.2867.  I will monitor over the next couple of days to see if that makes any difference.

Paul.

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Paul

 

A look at your Event Viewer reports could tell us quite a bit.

 

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

 

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.

Gerry
Stourport-on-Severn, Worcestershire, England
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Since the BIOS update I have had two BSOD.  Here are the relevant files.

Minidump from 4th: http://sdrv.ms/YzYZiD
Minidump from 5th: http://sdrv.ms/YzZ4mo

Updated DriverView: http://sdrv.ms/YzZ4TE
Updated systeminfo: http://sdrv.ms/YzZ8mm

System events: http://sdrv.ms/YzZadI
Application events: http://sdrv.ms/YzZedA

Thanks
Paul.

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