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Help - Blue Screen of Death

emjay_11 asked on
Twice within the past month and a half, I have received the dreaded blue screen of death with the most recent one happening last night. I'm unsure what to do and hoping bringing it to computer repair will not be necessary. The two times the bsod have occurred, my laptop was NOT in sleep/hibernate mode. I was lightly surfing the internet. I have noticed that it's getting quite hot and the fan goes on pretty often, which is kind of noisy. I am running Windows 7 Home Premium on a Dell XPS L502X with 8gb RAM. 

Any help would be greatly appreciated as I'm currently a university student with no spare money to pay a computer repair shop.

DMP file: http://sdrv.ms/18wL5VR

  

System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2013-12-01T05:10:50.261655800Z
EventRecordID 197325
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Michelle-Laptop
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
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The answered status icon Answer
Patrick Barker replied on
I've taken a look at the DMP file you added to your original post, it's of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

If we go ahead and run an !irp on the 4th parameter of the bug check (blocked IRP address):

>[ 16, 2]   0 e1 fffffa800a4e6cd0 00000000 fffff8000306b710-fffffa800d78b110 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys


^^ Synaptic Touch Pad Driver

Check for an update - http://www.synaptics.com/resources/drivers

-----------------------------------------------------------------------------

Remove and replace AVG with Microsoft Security Essentials for temporary troubleshooting purposes:

AVG removal tool - http://www.avg.com/us-en/utilities

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

-----------------------------------------------------------------------------

If after the above you're still crashing, please go ahead and enable Driver Verifier for more info:

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7 & 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select  - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is [B]NOT[/B] provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- If Driver Verifier finds a violation, the system will BSOD.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.
If you did not set up a restore point, do not worry, you can still disable Driver Verifier to get back into normal Windows:

- Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・    Restart and boot into normal Windows.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:
http://support.microsoft.com/kb/244617

Regards,

Patrick
Debugger/Reverse Engineer.
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The answered status icon Answer

Hi,

Do as Patrick says an uninstall AVG and run their Removal Tool to prevent trouble causing
remnants.

Check with your system maker's support, their on-line documentation and drivers, and ask
in their forums (if any) about known issues. Update the BIOS, low level chipset drivers,

and the major on-board and separate device drivers. Especially update the Synaptic
Touchpad Drivers.

Synaptic Touchpad Drivers
http://www.synaptics.com/resources/drivers

Rob - SpiritX

Rob Brown - Microsoft MVP - Windows and Devices for IT.
Windows Insider MVP
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