Getting Error code 0xc00000e9 and a black screen on Windows 7

Original title: Booting problem

My laptop desktop freezed yesterday and i turned it off and then turned it on again ... but when i turned it on this message appeared I get a black screen telling me the following:   this error can be caused by unplugging a removeable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. make sure any removeable storage is properly connected and then restart your computer.  File: \boot\bcd status: 0xc00000e9 info: an unexpected I/O error has occured .... then i tried booting it with a windows 7 cd which is my os but when booting starts it freezes on the part when it shws starting windows .... tell my please what should i do ... this lap top is new

 

Question Info


Last updated March 21, 2019 Views 1,622 Applies to:
Hello,

This error message: An unexpected I/O error has occurred. Status: (0Xc00000e9) is a hardware error pertaining to your system’s BIOS.  Basically it is telling you that the computer is not able to reliably communicate with the hard drive. We can try a few steps and check if it works:
 
Method 1:
Step 1:
I would suggest you to run the Start up Repair Tool from Windows Recovery and check if it helps:
http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

Step 2:
Also run the SFC (System File checker) Scan in Windows Recovery mode.
Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:
a)      Open Command prompt from Windows Recovery Mode
b)      Type C: and press enter. On C:\ prompt type cd windows\system32\ and press enter.
c)       Type the following command, and then press ENTER: sfc /scannow
 
Method 2:
I would suggest you to rebuilt BCD(Boot Configuration data) . To do this, follow these steps:
To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:
a)      Put the Windows Vista or Windows 7 installation disc in the disc drive, and then start the computer.
b)      Press a key when you are prompted.
c)       Select a language, a time, a currency, a keyboard or an input method, and then click Next.
d)      Click Repair your computer.
e)      Click the operating system that you want to repair, and then click Next.
f)       In the System Recovery Options dialog box, click Command Prompt.
g)      Type Bootrec.exe, and then press ENTER.
 h)       Type bootrec /RebuildBcd , and press Enter.
 
For more information refer the link given below:
 
How to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows
http://support.microsoft.com/kb/927392
 
Hope this information helps.
 

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buddy i cannot go to the first and the second step coz my laptopwont turn on and as for the third my screen freezes when i start to boot .... please read the above problem and do not give typical answers

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