Q: Getting Blue Screen error Irql_not_less_or_equal STOP: 0x0000000a This thread is locked from future replies

Original Title: BSOD 0x0000000a


I used to play DCUO and the game would freeze out of nowhere then the caps lock and number key wouldn't turn on. Then I restarted the computer and it would "turn on" but I wouldn't hear the beep and the screen would stay black. After I while I stopped using the computer and started using it but I wouldn't play anything and I would only surf the web, but then it would still freeze on me. So I cleaned the fan and then it stopped freezing for a whole month but not I got the BSOD and it says:
*** STOP: 0x0000000a (0x0000000002ff5fc0, 0x00000000000000002, 0x0000000000000000, 0xfffff80002e8a470)
I have Windows 7, 64 bit
Gateway Desktop / Intel® Core™ i3 Processor / 8GB Memory / 1TB Hard Drive

I honestly don't know what to do.






Thank you for posting your question in Microsoft Windows Community. I understand that you receive Blue Screen of Death with error STOP: 0x0000000a.


I can imagine the inconvenience you have experienced. I will definitely help you with this.


To help you suggest more steps to resolve the issue, I would appreciate it if you could answer the following questions:


1. Have you made any recent hardware or software changes to your computer prior to the issue?

2. Are you able to boot to the desktop?


I would suggest you to disconnect all the external devices except Mouse and Keyboard and check the issue.


Please follow the steps in the below link and check the issue:


Resolving stop (blue screen) errors in Windows 7:


Note: When you perform a system restore to a previous state, the programs and updates installed thereafter will be removed.


Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.


Warning: Before you perform an in-place upgrade, you should be prepared for a worst case scenario that results in your existing data on your computer being deleted. This data includes personal data, settings, hardware driver information, and software programs. If a worst case scenario occurs, you may have to reinstall all programs. Make sure that you back up personal data to disks or to other external storage devices before you perform an in-place upgrade.



Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.


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something about the Bug Check 0xA is here:


Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:



System Specialist

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Question Info

Views: 693 Last updated: February 1, 2018 Applies to: