Question

Q: BSoD SYSTEM_SERVICE_EXCEPTION

I've been getting the same BSoD a few times over the past couple of days now and it's driving me crazy. It's always SYSTEM_SERVICE_EXCEPTION. I've looked around the forums and tried a few things but so far nothing has worked. I'm going to do a memory diagnostic tonight, but while I wait, could somebody take a look at my minidump for me and tell me what the root of the problem is if possible? I've even tried reinstalling Windows (not a clean install, don't have anything to back up my memory) and updating my graphics drivers. I also plan on updating my bios tonight. Are there any other steps I could take?

Here is my minidump file: https://onedrive.live.com/redir?resid=C6C091E208C2ECF9%21146

I pulled this out of my event viewer as well:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff96000144283, 0xfffff88009846060, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052514-41589-01.

Answer

A:

Hi,

The attached DMP file is of the SYSTEM_SERVICE_EXCEPTION (3b) bug check.

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BugCheck 3B, {c0000005, fffff96000144283, fffff88009846060, 0}

4: kd> ln fffff96000144283
(fffff960`001441e0)   win32k!HmgLockEx+0xa3   |  (fffff960`0014432c)   win32k!RGNOBJ::vSet

The exception occurred in win32k!HmgLockEx+0xa3.

----------------------

1. Update to Service Pack 1 ASAP: http://windows.microsoft.com/en-us/windows7/install-windows-7-service-pack-1

2. Remove and replace avast! and Networx with Microsoft Security Essentials for temporary troubleshooting purposes as they are very likely causing NETBIOS conflicts:

avast! removal - http://www.avast.com/uninstall-utility

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

3. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Regards,

Patrick

Debugger/Reverse Engineer.

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Views: 719 Last updated: December 26, 2017 Applies to: