BSOD ntoskrnl.exe (nt+0x75BC0)

https://onedrive.live.com/redir?resid=F31100BEC2D0C1B2%21407

this is my mini dump file.

 

Question Info


Last updated December 25, 2017 Views 97 Applies to:
Answer

Hi,

The attached DMP file is of the IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a) bug check.

This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.

Bitdefender is known to cause this bug check (0x4A), so please remove and replace BitDefender with Microsoft Security Essentials for temporary troubleshooting purposes as it's very likely causing conflicts:

BitDefender removal - http://www.bitdefender.com/support/how-to-uninstall-bitdefender-333.html

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

Regards,

Patrick

Debugger/Reverse Engineer.

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