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Bluescreen IRQL_not_less_or_equal

BlakeCraig asked on
Ok so for a couple of weeks now I have been randomly getting this blue screen error while playing games. It also happens if I try to launch skype, the second skype launches I immediately get a blue screen error. I have been researching this for a while and cant find any solutions that help me. I have tried multiple fixes for other people having the same issue but they dont seem to help.

Windows 7
AMD FX 8120
AMD Radeon 7800 series
16gb RAM
MB GIGABYTE GA-990FXA-UD3 AM3+ R
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The answered status icon Answer
Patrick Barker replied on

You did, thank you!

All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

If we take a look at the call stack:

0: kd> kb
RetAddr           : Args to Child                                                           : Call Site
fffff800`03075129 : 00000000`0000000a fffffa8c`10c74e68 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`03073da0 : 00000000`00100800 fffff880`09a4cc08 00000000`001fffff 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`05828e34 : fffffa80`0df1bbb0 00000000`0000001e fffffa80`0fea95b0 00000000`00000000 : nt!KiPageFault+0x260
fffffa80`0df1bbb0 : 00000000`0000001e fffffa80`0fea95b0 00000000`00000000 00000000`0000001e : EtronXHCI+0x4e34
00000000`0000001e : fffffa80`0fea95b0 00000000`00000000 00000000`0000001e fffffa80`0fea95b0 : 0xfffffa80`0df1bbb0
fffffa80`0fea95b0 : 00000000`00000000 00000000`0000001e fffffa80`0fea95b0 00000000`00000000 : 0x1e
00000000`00000000 : 00000000`0000001e fffffa80`0fea95b0 00000000`00000000 fffff880`0582c4a6 : 0xfffffa80`0fea95b0


Unable to load image \SystemRoot\System32\Drivers\EtronXHCI.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+4e34 )


^^ Etron USB 3.0 Extensible Host Controller Driver.

0: kd> lmvm EtronXHCI
start             end                 module name
fffff880`05824000 fffff880`05837500   EtronXHCI T (no symbols)          
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Mon Jul 25 17:30:56 2011 (4E2DE090)


^^ Dated from 2011, the latest from the Gigabyte website is from 2012/09/20.

http://www.gigabyte.com/products/product-page.aspx?pid=3894#dl

Update ASAP.

Regards,

Patrick
Debugger/Reverse Engineer.
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The answered status icon Answer
Patrick Barker replied on
Hi,

In order to assist you, we will need the DMP files to analyze what exactly occurred at the time of the crash, etc.

If you don't know where DMP files are located, here's how to get to them:

 1.    Navigate to the %systemroot%\Minidump folder.
 2.    Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.
 3.    Upload the zip containing the DMP files to Skydrive or a hosting site of your choice and paste in your reply.

If you are going to use Skydrive but don't know how to upload to it, please visit the following:

http://www.wikihow.com/Use-SkyDrive

Please note that any "cleaner" programs such as TuneUp Utilities, CCleaner, etc, by default will delete DMP files upon use.

If your computer is not generating DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick
Debugger/Reverse Engineer.
2 people found this helpful

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