Blue screens, Kernel-Power. Event ID: 41. Task Category: (63). Level: Critical.

Hi,

I am using a 1 year old Windows 7 Home Premium Asus Laptop. Went to Asus when I encountered this problem and they check the ram and reset my laptop back to factory setting. At least that was what they told me.

Problem return soon after.


Got this from bluescreenview

Dump File  091711-44959-01.dmp
Crash Time  17/9/2011 2:59:39 PM
Bug Check String  IRQL_NOT_LESS_OR_EQUAL
Bug Check Code  0x0000000a
Parameter 1  00000000`00186f8b
Parameter 2  00000000`00000002
Parameter 3  00000000`00000001
Parameter 4  fffff800`038bbb55
Caused By Driver  ntoskrnl.exe
Caused By Address  ntoskrnl.exe+7cc40
File Description  NT Kernel & System
Product Name  Microsoft® Windows® Operating System
Company  Microsoft Corporation
File Version  6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor  x64
Computer Name 
Full Path  C:\Windows\Minidump\091711-44959-01.dmp
Processors Count  4
Major Version 15
Minor Version  7601

Filename  ntoskrnl.exe
Address In Stack  ntoskrnl.exe+26ee0
From Address  fffff800`0380e000
To Address  fffff800`03df7000
Size  0x005e9000
Time Stamp  0x4e02aaa3
Time String  23/6/2011 10:53:23 AM
Product Name  Microsoft® Windows® Operating System
File Description  NT Kernel & System
File Version  6.1.7601.17640 (win7sp1_gdr.110622-1506)
Company  Microsoft Corporation
Full Path  C:\Windows\system32\ntoskrnl.exe

 

Got this from eventviewer.(Not too sure this is the correct event though)

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          17/9/2011 2:59:06 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      User-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped

responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-09-17T06:59:06.463622700Z" />
    <EventRecordID>81423</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>User-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">10</Data>
    <Data Name="BugcheckParameter1">0x186f8b</Data>
    <Data Name="BugcheckParameter2">0x2</Data>
    <Data Name="BugcheckParameter3">0x1</Data>
    <Data Name="BugcheckParameter4">0xfffff800038bbb55</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>


It seem like this happen when I am using IE(upgraded to IE9 but the problem still stay). Whenever a blue screen occur, all the saved log in ID and password in IE9 will disappear and I will have to relogin again.

 

I hope I did upload the correct minidump file. Here is the file.

https://skydrive.live.com/?cid=C54E20E4135F957F#!/?cid=c54e20e4135f957f&sc=documents&uc=1&id=C54E20E4135F957F%21174

 

If there is anything else that you guys need please tell me. Thanks for helping.

 

Question Info


Last updated June 27, 2018 Views 5,229 Applies to:
Answer
Answer

Hi ChuaYong Quan,

I would suggest you to try the steps from the following links:

Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”
http://support.microsoft.com/kb/2028504

Error message on a blue screen on a computer that is running Windows 7 or Windows Server 2008 R2: "STOP: 0x0000000A"
http://support.microsoft.com/kb/979444

Stop error message on a computer that is running Windows 7 or Windows Server 2008 R2 and that has iSCSI storage: "0x0000000A"
http://support.microsoft.com/kb/979711

Resolving stop (blue screen) errors in Windows 7
http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

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