Protect Yourself From Tech Support Scams
October 14, 2019
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee
and that the phone number is an official Microsoft global customer service number.
We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.
MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second
or so of the time of the BSOD to provide more information as to possible cause - see TIP.
MyEventViewer - Free - a simple alternative to the standard event viewer of Windows. TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -
set it to a bit before and after the time of the BSOD. http://www.nirsoft.net/utils/my_event_viewer.html
AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the details
of all application crashes occurred in your system. The crashes information is extracted from the
.wer files created by the Windows Error Reporting (WER) component of the operating system
every time that a crash is occurred. AppCrashView also allows you to easily save the crashes
list to text/csv/html/xml file. http://www.nirsoft.net/utils/app_crash_view.html
This "could" be a power supply problem though it is not the most common cause.
9f is likely a driver issue. Antivirus/antispware/security programs can also cause these
issues. Have you added devices lately or updated drivers - be sure to check in Windows
Updates to see if a driver was updated prior to this occurring. This could also be caused
by a loose card or cable and even a weak power supply.
That error means a driver is not handling the power state properly. Check in Control Panel -
Device Manager to be sure major drivers are not shut off during sleep - double click Display
Adapter - NIC and WIFI - Sound and others - Power Management tab - uncheck Allow
computer to turn off power. Maybe only one has an issue.
Start - type in Search box - MSCONFIG find at top - Right Click - RUN AS ADMIN
General Tab - check Diagnostic Start - APPLY / OK - REBOOT
Try it now. If it still blue screens think Video Driver. If not think NIC, Wifi, Sound, or......
(and it still could be video interacting with something else). See troubleshooter link
above for my generic driver update methods.
This is my generic how to for proper driver updates : (update your major drivers and BIOS)
This utility makes it easy to see which versions are loaded :
DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more. http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.
If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
and then go look for new ones manually if you wish.