Blue screen error in Windows 7

I am using a 64 bit operating system ( windows 7 Professional Service pack 1).

There is a problem where the laptop stops responding and gets into a freeze and the only option is to press + hold the power button and force close the laptop. Then when restarted it shows the following message that the windows was recovered from unexpected shut down.

Following is the error message:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    2057

Additional information about the problem:
  BCCode:    fe
  BCP1:    0000000000000008
  BCP2:    0000000000000006
  BCP3:    0000000000000006
  BCP4:    FFFFFA8006D8A640
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

I also guess it might be some hardware issue since it occurs when I adjust the display screen or carry the laptop to some other place. It occurs randomly so I just want to understand what the problem is.

The following is the link to the dump file:

https://onedrive.live.com/redir?resid=57720FAC8854DCF4!177&authkey=!ADWGMSfQyxvvG4s&ithint=file%2cdmp

Thank you for the help :)

 

Question Info


Last updated July 6, 2018 Views 157 Applies to:
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Your problem relates to a USB device. More information is needed to investigate further.

Uninstall and reinstall Microsoft Security Essentials as you have a long out of date copy of the software.

How to manually uninstall Microsoft Security Essentials 1.0.1963 if you cannot uninstall it by using the Add or Remove Programs item:
http://support.microsoft.com/kb/2435760/en-gb

Restart the computer, download, install, update definitions and run a complete scan with Microsoft Security Essentials:
http://www.microsoft.com/en-gb/download/details.aspx?id=5201

Please run Driver Verifier –Instructions in link below. Driver Verifier- tracking down a mis-behaving driver
http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items.
http://www.nirsoft.net/utils/driverview.html

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

PxHlpa64.sys is a known cause of blue screen crashes. It is a component in various software. The next link contains a list:
http://www.carrona.org/pxhelp20.html

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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Hi XP,

Thank you for the reply,

I have put up a copy of the crash dump file in 'one drive'. Hope this would help you resolve my issue, The link to the file is here:

https://onedrive.live.com/redir?resid=57720FAC8854DCF4!177&authkey=!ADWGMSfQyxvvG4s&ithint=file%2cdmp

Regards,

Hari

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Hi Gerry,

Thank you so much for the reply!

I will have those done and upload the informations soon. Initially I had a doubt whether this was an issue with the laptop due to some damage in the inner parts. I will keep you updated once I have the necessary reports uploaded into the OneDrive.

Regards,

Hari

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BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: fffffa8006d8a640, TimeoutContext - PortData

If Parameter 1 has a value of 8 and Parameter 2 has a value of 6, then Parameter 3 is a time-out code. Possible values for the time-out code are given in the following table.

Time-out code Meaning

0

Non-fatal time-out

1

Failed resuming a suspended port.

2

Timed out waiting for a reset, initiated by a client driver, to complete before suspending the port.

3

Timed out waiting for the port to complete resume before suspending it.

4

Timed out waiting for the port-change state machine to be disabled prior to suspending the port.

5

Timed out waiting for a suspend-port request to complete.

6

Timed out waiting for the port-change state machine to be disabled.

7

Timed out waiting for the port-change state machine to be closed.

8

Timed out waiting for the hub to resume from selective suspend.

9

Timed out waiting for the hub to resume from selective suspend prior to system suspend.

10

Timed out waiting for port-change state machine to become idle.

Source:

Bug Check 0xFE: BUGCODE_USB_DRIVER

https://msdn.microsoft.com/en-us/library/windows/hardware/ff560407(v=vs.85).aspx

Manage Power settings.

http://www.howtogeek.com/howto/9090/learning-windows-7-manage-power-settings/

Make sure all your device drivers are updated to the latest versions available and that includes BIOS, Chipset.. etc. I you have any USB devices attached, remove them and check if the issues go away.

Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=732]
BiosMajorRelease = 11
BiosMinorRelease = 20
FirmwareMajorRelease = 11
FirmwareMinorRelease = 20
BiosVendor = American Megatrends Inc.
BiosVersion = R1120Y4
BiosReleaseDate = 08/20/2009
SystemManufacturer = Sony Corporation
SystemProductName = VGN-NW20SF_S
SystemFamily = VAIO
SystemVersion = C602ZXJQ
SystemSKU = N/A
BaseBoardManufacturer = Sony Corporation
BaseBoardProduct = VAIO
BaseBoardVersion = N/A

VGN-NW20SF_S Support and drivers.

http://esupport.sony.com/perl/select-system.pl

If you continue to crash, run driver verifier (DV) per the instructions in the link below.

Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.

Driver Verifier-- tracking down a mis-behaving driver. Co-Authored by ZigZag3143& JMH3143

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

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