Random BSOD crashes due to DRIVER_POWER_STATE_FAILURE when PC left alone or in sleep

Hi,

Hope someone can help with this:

I have a Dell Studio XPS8000, Core i7-860, 8GB RAM, nVidia GT220, Win7 Home Premium 64-bit OEM which, more or less since new, randomly crashes about once a week if I leave it alone and powered up for several hours or put in standby first.  When this happens the PC is either fully shut down (& I then boot selecting 'boot windows normally' option) or has rebooted to login screen automatically.

According to recovery boot it is a BSOD, and each minidump file looks like nearly identical to this, parameter 1 always 0x00000003:

Dump File 041010-18891-01.dmp

Crash Time 4/10/2010 21:41

Bug Check String DRIVER_POWER_STATE_FAILURE

Bug Check Code 0x0000009f

Parameter 1 00000000`00000003

Parameter 2 fffffa80`07ade060

Parameter 3 fffff800`00b9c518

Parameter 4 fffffa80`09672320

Caused By Driver ntoskrnl.exe

Caused By Address ntoskrnl.exe+71f00

File Description NT Kernel & System

Product Name Microsoft® Windows® Operating System

File Version 6.1.7600.16385 (win7_rtm.090713-1255)

Company Microsoft Corporation

Processor x64

Computer Name

Full Path C:\Windows\minidump\041010-18891-01.dmp

Processors Count 8

Major Version 15

Minor Version 7600


Win 7 is fully patched, all Dell recommended downloads applied, and I have latest video drivers direct from nVidia (another thread suggested these as a problem).

I am running McAfee Security Center, Office 10 Beta, IE8 64 & 32 bit and Google Chrome and usually nothing else.

Network card is Dell Wireless 1505 Draft 802.11n WLAN Mini-Card over an 11g network.

As said, this only happens when I am away from the machine or it is in sleep.

 

Any ideas?

Thanks in advance

Antony

 

Question Info


Last updated November 27, 2017 Views 871 Applies to:
Answer

Hi,

References to Vista also apply to Windows 7.

This "could" be a power supply problem though it is not the most common cause.

9f is likely a driver issue. Antivirus/antispware/security programs can also cause these issues.
Have you added devices lately or updated drivers - be sure to check in Windows Updates to see
if a driver was updated prior to this occurring. This could also be caused by a loose card or cable
and even a weak power supply.

That error means a driver is not handling the power state properly. Check in Control Panel - Device
Manager to be sure major drivers are not shut off during sleep - double click Display Adapter - NIC
and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power.
Maybe only one has an issue.


Start - type in Search box - MSCONFIG  find at top - Right Click - RUN AS ADMIN

General Tab - check Diagnostic Start  - APPLY / OK  -  REBOOT

Try it now. If it still blue screens think Video Driver. If not think NIC, Wifi, Sound, or......
(and it still could be video interacting with something else). See next message for my
generic driver update methods.

BCCode: 9F  0x0000009F  <-- read this
http://www.faultwire.com/solutions-fatal_error/DRIVER-POWER-STATE-FAILURE-0x0000009F-*1167.html?order=date
==========================================

More on how to troubleshoot bluescreens in my two replies in this thread.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/8df6485a-50cc-4cdc-be3e-0f05c7745117

==========================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating them manually is preferred to ensure the latest
from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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