Question

Q: Forced shutdown - anti-virus issues

Hi:

I have a new laptop with Win7-HP.

This was my stupidity, but since I had 1 license remaining, I tried to install Bit Defender 2009 on the machine.  (Learned later that there is no compatibility with 2009).  The machine slowed to a crawl, and then I had to force shutdowns (maybe three times) before I got smart and used msconfig to disable BD at start which allow me to uninstall BD. 

The machine runs fine now, but I get Trend Micro notifications saying because of the forced shut downs, the Trend updates are not taking.

Would appreciate any help.  Does Windows have any built-in diagnostic capabilities other than defrag (which I ran) to help with this??

 

Thanks much

Answer

A:

Hi:

I have a new laptop with Win7-HP.

This was my stupidity, but since I had 1 license remaining, I tried to install Bit Defender 2009 on the machine.  (Learned later that there is no compatibility with 2009).  The machine slowed to a crawl, and then I had to force shutdowns (maybe three times) before I got smart and used msconfig to disable BD at start which allow me to uninstall BD. 

The machine runs fine now, but I get Trend Micro notifications saying because of the forced shut downs, the Trend updates are not taking.

Would appreciate any help.  Does Windows have any built-in diagnostic capabilities other than defrag (which I ran) to help with this??

 

Thanks much


Hello Slow386: 

Did you use the BitDefender® Uninstall Tool (BDUT)?
It’s recommend to use the tool, since the tool helps remove BitDefender®
completely from the PC.

Link: http://www.bitdefender.com/KB333-en--How-to-uninstall-BitDefender.html

Therefore I recommend you reformat and reinstall Windows® 7
instead.

Now I will answer your question about Windows® Built-in diagnostic tools:
Yes Windows® 7 has built-in diagnostic tools, you can use the
Windows® Memory Diagnostic.

To access Windows® Memory Diagnostic tool follow the following steps:
1.
Press + R.
2. Type “MdSched.exe” and press Enter or click OK.

 Security note: If UAC is enabled, then you’ll get a UAC prompt on screen. Please specify
credentials or permission to pass the UAC elevation.

3. Click Continue to bypass the UAC prompt.  
4. Select Restart now and check for problems (recommended).


More details about the Windows® Memory Diagnostic Program:
http://windows.microsoft.com/en-us/windows7/Diagnosing-memory-problems-on-your-computer

I hope you find this information useful and if you need any further assistance,
please feel free to contact me and let me know.

I hope this information was helpful…

Have a nice day…

Best regards,
Fisnik


Itknowledge24.com
Geek
Former Microsoft MVP
Consumer Security
Microsoft Community Contributor

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Views: 938 Last updated: March 20, 2018 Applies to: